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Senior Program Manager
Posted on 12/5/2022
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • 3+ years of experience in Program Management or Product Operations with the product team at a face-pace technology company. Deep first-hand experience of product development processes/frameworks in the recent 3 years at least
  • You can think big and also dive deep
  • You thrive in starting things from the ground up and are comfortable navigating ambiguity
  • You have a genuine passion and a track record for setting up & refining processes/systems to help the product team achieve its goals in a most efficient and effective manner
  • You have a high EQ: you stay calm and collected, and focus on solving problems in adverse situations. You can respectfully facilitate the successful resolution of issues toward the common goals
  • You have strong written and verbal communication, collaboration, and organizational skills
  • You are analytical and have system-thinking skills
  • You have a high standard for the work you do and always strive for excellence
  • You have a proactive, positive, and can-do attitude and operate autonomously
  • You have an eagerness to learn and grow
  • Experience with common Product Management tools (Jira, ProductBoard, etc.)
  • Lead major product releases and drive cross-functional coordination
  • Create a meticulous project plan with deliverables and timelines for all teams involved. Track progress against goals and hold accountability
  • Anticipate risks/issues and come up with mitigation/contingency plans
  • Communicate overall project status clearly with the wider stakeholder teams
  • Based on learnings from managing releases, continue to update the process/template/workflows
  • Lead product development process standardization and creation
  • Drive alignment on a common Product Development framework with clear phase definition, input and output requirements, & standardized document templates
  • Identify and act upon ways that the Braze Product department can achieve more efficiency at scale
  • Own the change management process across the teams
  • Lead product operations process to help PMs with strategic decision making
  • Streamline the process of collecting, triaging, and actioning on product feedback
  • Partner with BI and develop product analytics processes across teams
  • Be a champion of and practice managing processes as a product. Gain a deep understanding of the pain points that Product Managers and stakeholder teams face. Propose and drive alignment on process iterations to optimize the workflow and increase efficiency
Desired Qualifications
  • Experience working in the growth or marketing automation industry
  • Experience at a high-growth, high-scale technology startup
  • SaaS experience at a B2B company

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality