We are seeking an experienced Senior Program Manager to help accelerate the growth of Braze. You will support the Product Management function and also partner closely with Design, Engineering, and Go-To-Market teams to improve the Braze product development and launch process. 

WHAT YOU’LL DO:

As a hands-on program manager, you will lead the major product launches and continuous iteration of our product development and release process

• Lead major product releases and drive cross-functional coordination
• Create a meticulous project plan with deliverables and timelines for all teams involved. Track progress against goals and hold accountability 
• Anticipate risks/issues and come up with mitigation/contingency plans
• Communicate overall project status clearly with the wider stakeholder teams
• Based on learnings from managing releases, continue to update the process/template/workflows 
• Lead product development process standardization and creation
• Drive alignment on a common Product Development framework with clear phase definition, input and output requirements, & standardized document templates
• Identify and act upon ways that the Braze Product department can achieve more efficiency at scale
• Own the change management process across the teams 
• Lead product operations process to help PMs with strategic decision making
• Streamline the process of collecting, triaging, and actioning on product feedback 
• Partner with BI and develop product analytics processes across teams
• Be a champion of and practice managing processes as a product. Gain a deep understanding of the pain points that Product Managers and stakeholder teams face. Propose and drive alignment on process iterations to optimize the workflow and increase efficiency

WHO YOU ARE:

• 3+ years of experience in Program Management or Product Operations with the product team at a face-pace technology company. Deep first-hand experience of product development processes/frameworks in the recent 3 years at least
• You can think big and also dive deep
• You thrive in starting things from the ground up and are comfortable navigating ambiguity
• You have a genuine passion and a track record for setting up & refining processes/systems to help the product team achieve its goals in a most efficient and effective manner
• You have a high EQ: you stay calm and collected, and focus on solving problems in adverse situations. You can respectfully facilitate the successful resolution of issues toward the common goals
• You have strong written and verbal communication, collaboration, and organizational skills
• You are analytical and have system-thinking skills  
• You have a high standard for the work you do and always strive for excellence
• You have a proactive, positive, and can-do attitude and operate autonomously
• You have an eagerness to learn and grow
• Experience with common Product Management tools (Jira, ProductBoard, etc.)

BONUS:

• Experience working in the growth or marketing automation industry
• Experience at a high-growth, high-scale technology startup
• SaaS experience at a B2B company

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $152,000 and $207,000/year with an expected On Target Earnings (OTE) between $190,000 and $230,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.