Full-Time
Receptionist
Deadline 8/11/27
PDS Health
Integrated healthcare support company
Compensation Overview
$14.75 - $20.75/hr
New Braunfels, TX, USA
In Person
Bachelor's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Patient Education
Requirements
- A High School Diploma or general education degree (GED) is required.
- Knowledge of office practices, technology applications, and patient insurance is required.
- The ability to work independently and as part of a team is required.
- The ability to manage tasks and time effectively without compromising work quality is required.
- Excellent interpersonal, oral, and written communication skills are required.
- The ability to handle and maintain extreme confidentiality with patient records is required.
- An organized, detail-oriented approach and the ability to work in a fast-paced environment are required.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Support the Perfect Patient Experience process by helping patients come into the office and ensuring they are comfortable during their visits.
- Schedule appointments to support smooth, productive days for healthcare providers.
- Interact and communicate with patients and guests in the reception area during wait times.
- Answer telephones promptly and handle calls efficiently and thoroughly.
- Complete all tasks on the front office checklist daily.
- Post payments to patient accounts in accordance with company policies.
- Serve as a subject matter expert in the practice management system for patient registration and electronic check-in, and keep account information accurate and current for each visit.
- Efficiently check in patients, obtain necessary consents, notify the back office promptly of each patient's arrival, and present pertinent patient information to the back-office team.
- Confirm patient appointments in accordance with office policies or at least two days in advance.
- Return and resolve patient messages received from the Contact Center in a timely manner.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics.
- Make decisions consistent with the PDS Brand framework and support the PDS Brand.
- Become knowledgeable about and support clinicians with patient education regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
- Knowledge of patient insurance is preferred.
- Results-oriented behavior, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work, is preferred.
- A patient-advocate approach, including flexibility, empathy, passion, and ethical conduct, is preferred.
- Process-focused operation, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency, is preferred.
- Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition, is preferred.
- Influencing ability, including active listening and observation and creating mutually beneficial reasons for change, is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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