Senior IT Support Technician @ Skydance

INACTIVE

Full-Time

Senior IT Support Technician

Skydance

201-500 employees

Produces high-quality films, television series, and interactive games

VR & AR

Senior

Culver City, CA, USA

Required Skills

Microsoft Azure

Communications

AWS

Customer Service

Requirements

5+ years of experience in IT support within PC/Windows environment; gaming or graphics intensive industry preferred
Experience in a help desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc
Excellent communication/documentation skills and strong customer-service orientation
Strong analytical problem-solving skills
Ability to complete multiple projects simultaneously, and in a timely manner
Ability to lift approximately 40lbs and use repair tools (shipping computers for repair, performing maintenance, and racking equipment)
Able to multitask in a complex, diverse, fast-paced, production environment
Strong oral and written communication skills
Excellent analytical and problem-solving skills
Able to adapt and learn new things quickly
Candidate should be service oriented and have a genuine concern for the needs of the staff
Willingness to work outside of normal working hours to accommodate project work under deadline
Able to work collaboratively in a team environment
Travel to Culver City, Santa Monica, and El Segundo frequently for repairs/shipping/service

Responsibilities

Remote administration and troubleshooting of desktops, laptops, and other hardware located in North America
On-call for critical service outages and issues
Add additional IT support to other divisions, when needed
Troubleshooting and arranging repair (break/fix) hardware issues
Troubleshooting of version control software (Perforce/Helix)
Assist with network management and maintenance
Assist/troubleshoot users via remote methods (RDP/TeamViewer, Zoom/Slack)
Respond to and/or generate IT tickets
Assist with onboarding newly hired team members
Inventory and asset management
Remote hands on support within a secure data center

Desired Qualifications

Cloud and Enterprise VM experience with AWS, Azure, or OCI
Enthusiasm for games and for working in a game studio

Skydance seeks a critical thinking Senior IT Support Technician who is organized and self-motivated with a minimum of 5 years of IT support experience. This person will support a remote workforce of technically skilled game developers who need advanced troubleshooting and maintenance. This role will be assisting the day-to-day IT needs of the operation including account management, machine repair, and remote desktop support.

#Media #LI-hybrid

Duties include, but are not limited to:

Remote administration and troubleshooting of desktops, laptops, and other hardware located in North America
On-call for critical service outages and issues
Add additional IT support to other divisions, when needed
Troubleshooting and arranging repair (break/fix) hardware issues
Troubleshooting of version control software (Perforce/Helix)
Assist with network management and maintenance
Assist/troubleshoot users via remote methods (RDP/TeamViewer, Zoom/Slack)
Respond to and/or generate IT tickets
Assist with onboarding newly hired team members
Inventory and asset management
Remote hands on support within a secure data center

Requirements:

5+ years of experience in IT support within PC/Windows environment; gaming or graphics intensive industry preferred
Experience in a help desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc.
Excellent communication/documentation skills and strong customer-service orientation
Strong analytical problem-solving skills
Ability to complete multiple projects simultaneously, and in a timely manner
Ability to lift approximately 40lbs and use repair tools (shipping computers for repair, performing maintenance, and racking equipment)
Able to multitask in a complex, diverse, fast-paced, production environment
Strong oral and written communication skills
Excellent analytical and problem-solving skills
Able to adapt and learn new things quickly
Candidate should be service oriented and have a genuine concern for the needs of the staff
Willingness to work outside of normal working hours to accommodate project work under deadline
Able to work collaboratively in a team environment
Travel to Culver City, Santa Monica, and El Segundo frequently for repairs/shipping/service

Nice to Have:

Cloud and Enterprise VM experience with AWS, Azure, or OCI
Enthusiasm for games and for working in a game studio

The salary range for this position in Los Angeles is $75,000 – $85,000. The salary offered may vary based on the candidate’s location, qualifications, experience and relevant expertise, among other factors. The range indicated is for base salary only and does not reflect the total compensation package, including bonus, benefits, etc.

We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don’t meet all of the requirements as written in the job description.

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.

Skydance is proud to be an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce. We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category. Diversity in the workplace is not just a commitment, it is who we are and a reflection of what makes our world special.

Recruitment Fraud Alert

It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you either from our “@skydance.com” email addresses or from the “@lever.co” email addresses of our candidate tracking system. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at [email protected].

Skydance

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Website

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Skydance Media, founded in 2010, has established itself as a leading player in the entertainment industry, producing high-quality, event-level content for global audiences across multiple platforms including film, television, and interactive media. The company's competitive advantage lies in its diversified portfolio, which includes blockbuster franchises like Mission: Impossible and Star Trek, critically acclaimed television series such as Grace and Frankie, and immersive virtual reality experiences like Archangel. The culture at Skydance fosters creativity and collaboration, with a commitment to bringing to life immersive stories and worlds, positioning it as an exciting and dynamic place to work.

Company Stage

M&A

Total Funding

$275M

Headquarters

Santa Monica, California

Founded

2010

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 19%

2 year growth

↑ 37%

INACTIVE