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Full-Time

Hosting Operations Manager

Posted on 2/13/2024

InterSystems

InterSystems

1,001-5,000 employees

Data management and healthcare information systems

Financial Services
Data & Analytics

Mid, Senior

Slough, UK

Category
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Communications
Management
Requirements
  • Experience delivering hosted services in a commercial context
  • Experience leading staff responsible for 24x7 availability, performance, and security of hosted/managed services
  • Vendor management experience with negotiation skills
  • Budget management experience
  • Experience in managing complex stakeholder relationships
  • Experience implementing and operating ITIL-based operational processes
  • Experience with ISO20000, ISO27001, and ISO22301 beneficial
  • Client and relationship management skills
  • Excellent oral and written communication skills
  • Pro-active problem-solving approach
Responsibilities
  • Overseeing hosting and managed services team activities
  • Ensuring timely completion of projects and work-streams
  • Monitoring service components for availability, capacity, and performance
  • Reviewing and reporting service level metrics
  • Ensuring processes are followed and incidents are dealt with timely
  • Maintaining on-call schedule and support matrix
  • Documenting solutions and support procedures
  • Providing consultation to customers and stakeholders
  • Budget management and vendor negotiation
  • Maintaining good relationships with teams, customers, and suppliers
  • Identifying and leading service improvements
  • Promoting diversity and inclusion in the workplace

As a leader in data management and healthcare information systems, this company offers a dynamic work environment focused on handling complex challenges in database management, interoperability, and analytics. With a robust portfolio including the InterSystems IRIS Data Platform, HealthShare, and TrakCare, employees are at the forefront of managing critical data across industries such as healthcare, shipping, and finance. The opportunity to work with technologies that influence over a billion health records and major financial transactions provides a unique and impactful career experience.

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1978

Growth & Insights
Headcount

6 month growth

2%

1 year growth

6%

2 year growth

12%

Benefits

Generous parental leave

Flexible work schedule

Family medical leave

Health insurance benefits

Wellness programs

Professional development

401k

Generous PTO

INACTIVE