Field Care Coordinator
Philadelphia, PA / Travel Required
Posted on 2/7/2024
INACTIVE
FreedomCare

501-1,000 employees

Social Impact

Company Stage

Pre-seed

Total Funding

$75K

Founded

2016

Headquarters

North New Hyde Park, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

3%
Locations
Philadelphia, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • HHA or PCA certification or willingness to gain certification
  • Valid driver's license and reliable method of transportation
Responsibilities
  • Schedule and perform initial home assessments
  • Serve as an internal expert on the waiver member and caregiver onboarding experience
  • Perform In-Home Assessments quarterly for all assigned cases on care
  • Ensure compliant annual training for each caregiver
  • Ensure annual TB Risk Assessments are completed by each caregiver
  • Ensure compliance with provisional background checks
  • Conduct internal audits of current on-care records
  • Serve as an on-call backup for emergent patient situations
  • Participate in meetings, provider fairs, and other stakeholder functions
  • Escalate Participant and Caregiver related issues to leadership
  • Perform additional home visits if the need is identified
  • Track all activities through entries into CRM (Salesforce)
  • Function within the timeframes of a fast-paced home healthcare environment
  • Perform other duties as required or assigned
Desired Qualifications
  • Bachelor's degree or equivalent work experience
  • Fluency in Spanish
  • HHA certification
  • Two or more years of experience working with the frail or elderly disabled adults and caregivers
  • 1-2 years of call center, telephonic outreach, customer service or other similar experience
  • 1-3 years of medical field experience and/or case management
  • Strong proficiency in computer software navigation and mobile applications; Salesforce experience