Senior Product Manager

Confirmed live in the last 24 hours

51-200 employees

No-fee online business banking and money management platform

Company Overview

Relay is a leading financial technology company that offers a comprehensive online business banking and money management platform, providing clear visibility and control over cash flow. The company stands out for its no-fee banking, ability to manage up to 20 checking accounts, and the provision of up to 50 physical or virtual debit cards, making it a flexible and cost-effective solution for businesses. With secure, role-based access for team members and financial advisors, personalized customer support, and compatibility with various tech stacks, Relay fosters a culture of transparency and customer-centricity.

Fintech

Company Stage

Series A

Total Funding

$19.4M

Founded

2018

Headquarters

Toronto, Canada

Growth & Insights

Headcount

6 month growth

↑ 15%

1 year growth

↑ 60%

2 year growth

↑ 217%

Locations

Toronto, ON, Canada

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Figma

SQL

Communications

CategoriesNew

Product

Requirements

You have at least 4+ years of product management experience in a fast-paced environment
You're a maker and a builder; you can show us things you've written, designed, or ideally, built
Your work experience shows a history of excellence and impact
You're excited by the idea of talking directly with customers and deeply understanding their problems to craft solutions
You're data-obsessed and know how to turn data into insights using tools like Excel, SQL, Looker, Metabase, etc
You care deeply about small businesses and their owners/operators
You have a bias for action and find creative ways to get difficult things done
You communicate clearly and concisely, both visually and in writing
You have thoughtful communications skills, with experience managing a variety of stakeholders

Responsibilities

Contribute to the planning, development, and launch of new initiatives
Interview our customers 1-on-1 to deeply understand their needs, their pain points; identifying product opportunities
Build systems for rolling out new products and features
Analyze product and business data to identify opportunities and prioritize features to launch
Own a roadmap with your team of engineers to ensure we deliver successfully against goals
Elevate the Product Management practice at Relay, building an inclusive and supportive team culture

Desired Qualifications

You're familiar with Figma or other design tools
You have experience working in financial products & services ideally at a startup or high-growth environment
You have a deep understanding of small businesses and their owners/operators

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money’.

At Relay, our Product team is responsible for shaping our small business banking platform; we dive deep into the problems and pain points of our customers to marry their needs with those of our business and the capabilities of technology.

We’re looking for a Senior Product Manager to play a key part in building not only the product but someone who will be a vital part of problem-solving for our customers. You will identify and scope the highest priority issues to tackle and work with our designers and engineers to ideate, design, and deliver exceptional product experiences. At Relay, we are a hybrid environment and we choose to collaborate in the office twice a week.

What You’ll be Doing:

Contribute to the planning, development, and launch of new initiatives
Interview our customers 1-on-1 to deeply understand their needs, their pain points; identifying product opportunities
Build systems for rolling out new products and features
Analyze product and business data to identify opportunities and prioritize features to launch
Own a roadmap with your team of engineers to ensure we deliver successfully against goals
Elevate the Product Management practice at Relay, building an inclusive and supportive team culture

Who You Are:

You have at least 4+ years of product management experience in a fast-paced environment
You’re a maker and a builder; you can show us things you’ve written, designed, or ideally, built
Your work experience shows a history of excellence and impact
You’re excited by the idea of talking directly with customers and deeply understanding their problems to craft solutions
You’re data-obsessed and know how to turn data into insights using tools like Excel, SQL, Looker, Metabase, etc.
You care deeply about small businesses and their owners/operators
You have a bias for action and find creative ways to get difficult things done
You communicate clearly and concisely, both visually and in writing
You have thoughtful communications skills, with experience managing a variety of stakeholders

Bonus Points:

You’re familiar with Figma or other design tools
You have experience working in financial products & services ideally at a startup or high-growth environment
You have a deep understanding of small businesses and their owners/operators

Our Commitment To You:

Competitive salary and meaningful equity: every team member gets a piece of the pie.
Comprehensive health benefits: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
Considerable vacation/end-of-year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.
Hybrid working environment: we love collaborating and connecting in office two times a week and offer bi-weekly catered lunches and a snack/beverage program for the days we’re in office
Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
Top-tier equipment: we’ll make sure you have everything you need to produce your best work.
Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don’t have all the listed qualifications, we encourage you to apply anyway!

The Interview Process:

Stage 1: A 30-minute Google Meets video call with a member of the People Team
Stage 2: A 60-minute Google Meets video call with a Senior Product Manager
Stage 3: A take-home case study on how you would approach solving a customer problem at Relay, followed by a 1-hour presentation of your solution to product & engineering leadership
Stage 4: A 30-minute Google Meets video call with Relay’s CEO

What’s Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.