Operations Manager
Pharmacy Technician Department, Ohio
Posted on 3/11/2023
hims & hers

201-500 employees

Personal telehealth wellness
Company Overview
Hims and hers offers a modern approach to health and wellness. Their mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives.
Columbus, OH, USA
Experience Level
Desired Skills
Data Analysis
Medical, Clinical & Veterinary
Operations & Logistics
  • 8+ years of manager-level experience in a pharmacy setting
  • National Certified Pharmacy Technician license (EXCPT or PTCB)
  • Active Certified Pharmacy Technician registration with the Ohio Board of Pharmacy
  • Practical knowledge of state and federal pharmacy laws, rules and regulations related to the practice of pharmacy
  • Payroll management
  • Willingness to work in a team environment and promote company culture
  • Manage the pharmacy technician team, including all trainees to lead technicians
  • Create daily workflow plans ensuring that daily, weekly, and monthly tasks are being completed in a prioritized fashion
  • Utilize labor modeling information to create a pharmacy technician schedule and holiday schedule
  • Manage payroll approvals for the pharmacy technician team
  • Delegate tasks, workflow items, and station assignments (including shipping) to the pharmacy technician team
  • Provide performance feedback and coaching for pharmacy technicians and support personnel
  • Coordinate with Pharmacy Manager, Fulfillment director, and HR Director on any employee disciplinary actions
  • As necessary work with internal recruiting teams and external agencies to maintain adequate staffing levels to hit throughput goals
  • Implement and oversee a technician training program - designed to use identify and train existing associates within the building into pharmacy technician roles
  • Use available data to identify gaps and inefficiencies in workflows - develop and implement solutions to improve the pharmacy workflow
  • Collaborate with analytics and operations functions to gain access to pharmacy-related data that will help improve throughput and scalability within the pharmacy technician org
  • Establish accountability standards for pharmacy technicians based on job responsibilities and develop crosschecks to ensure standards are being upheld
  • Oversee the pharmacy inventory function and work with the procurement team to ensure a satisfactory stock of all medications is being maintained at all times
  • Collaborate with quality assurance teams for the development and maintenance of standard operating procedures in the pharmacy
  • Review company-based metrics and use that information to implement improvements designed to impact those metrics for the better
  • Create short and long-term strategic goals for the pharmacy technician team that will have a positive impact on the high level company goals
  • Coordinate special pharmacy projects and supervise their completion as needed
  • Maintain all security and privacy rules regarding the use and handling of protected health information (PHI) in compliance with federal and state HIPAA regulations
  • Attend all pharmacy team meetings as necessary
  • Follow all state and pharmacy regulations and rules as designated by the Ohio State Board of Pharmacy and the Food and Drug Administration (FDA)
  • Maintain a safe pharmacy environment by complying with standard operating procedures, rules, and regulations
  • Protect patients and employees by adhering to strict infection-control policies and protocols
  • Perform other tasks as assigned
Desired Qualifications
  • Experience working in long-term care, mail-order, or high-volume pharmacy as a registered pharmacy technician
  • Vendor and staffing agency relationships
  • Labor planning experience
  • Data analysis experience
  • Budget planning