Full-Time
Senior Spa & Membership Executive
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Dundee, UK
In Person
 Retail (1) |
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- A passion for delivering exceptional guest experiences.
- Excellent communication and relationship-building skills.
- Strong organisational skills with exceptional attention to detail.
- Commercial awareness with a passion for sales and guest engagement.
- Previous experience in a guest-facing hospitality role, ideally within a luxury hotel or spa environment.
- Deliver outstanding five-star guest and member experiences from arrival through to departure.
- Lead the daily Spa Reception operation, ensuring exceptional service standards are consistently achieved.
- Drive membership growth and retention through personalised tours, relationship building and member engagement initiatives.
- Maximise revenue opportunities through treatment bookings, retail sales, membership sales and upgrades.
- Build lasting relationships with guests and members, anticipating their needs and creating memorable experiences.
- Support, coach and inspire Spa Reception colleagues, leading by example in service excellence.
- Maintain the highest standards across reception operations, administration and guest communications.
- Supervisory or team leadership experience is desirable.
- Experience using Book4Time or Opera Cloud is advantageous.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- H1 2026 revenue rose 3.0% and EBITDA climbed 6.5% at constant currency.
- Pipeline reached 268,000 rooms by June 2026, supporting openings through 2027.
- Share buybacks totaled €450 million in 2026, signaling strong free cash flow confidence.
What critics are saying
- Grizzly Research’s March 2026 trafficking allegations triggered an internal investigation and reputational damage.
- Middle East disruption cut Q2 2026 performance, especially UAE Lifestyle revenues, until conflict eases.
- If Essendi regulatory approvals stall, Accor loses planned cash returns and strategic simplification.
What makes All Accor unique
- Accor’s asset-light franchise model deepened with Essendi disposal agreed July 23, 2026.
- H1 2026 revenue diversification across Premium, Midscale, Economy and Luxury cushioned Middle East shocks.
- The H World loyalty tie-up, phased through 2026, expands cross-border member demand.
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