Full-Time
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Lactalis
10,001+ employees
Global dairy products producer and employer
No salary listed
Merrimack, NH, USA
Hybrid
Hybrid role: 3 days in office / 2 days WFH per week.
 Biology & Biotech (2) |
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- Associate’s degree or equivalent experience required; Bachelor’s degree preferred.
- 3+ years of experience in data management required.
- Demonstrated proficiency in Microsoft Office, with strong skills in Excel; experience with Power BI preferred.
- Ability to analyze consumer complaints and investigate root causes, providing clear and accurate reporting of findings.
- Demonstrated ability to develop and implement complaint traceability processes, coordinating responses across key stakeholders.
- Strong analytical thinking skills, with the ability to evaluate data and situations to make informed decisions.
- Proven ability to prioritize and manage multiple tasks effectively to meet objectives and deadlines.
- Client-oriented mindset with a focus on meeting the needs of both internal and external stakeholders.
- Strong organizational skills with attention to detail and a methodical approach to work.
- Ability to collaborate effectively across functions and contribute to a team-oriented environment.
- Demonstrated commitment to continuous learning and professional growth.
- Ability to think creatively and contribute innovative ideas to improve processes, systems, or services.
- Data Analysis (50%) Capture and analyze consumer and customer feedback to identify improvement opportunities for product superiority.
- Calculate Complaints per Million Units (CPM) monthly and annually.
- Consolidate and distribute final consumer complaint reports to internal and external stakeholders in a timely manner.
- Complete reports using the internal consumer relations software, as requested.
- Apply critical thinking to management of consumer complaint data to identify trends.
- Create and maintain Power BI consumer complaint reports.
- Create and maintain Power BI specification attainment reports (ABC compliance) for LUSY plants.
- Analyze quality data and statistics for continuous improvement and notify impacted parties (Research and Development, plant leadership, Corporate Quality) for follow-up actions.
- Alert senior management of consumer complaints and specification attainment non-conformities that may pose a risk to food safety and/or compliance.
- Consumer and Customer Complaint Management (25%)
- Support Manager, Corporate Quality in the investigation of customer and consumer complaints with manufacturing and co-manufacturer teams in all areas of activity: manufacturing, foreign objects and product quality and safety complaint trends.
- Provide support to consumer relations in their responses to consumer inquiries and complaints in the absence of Manager, Corporate Quality.
- Implement and maintain internal store check product defect reporting platform.
- Other Tasks (25%)
- Manage customer documentation requirements and maintain customer documentation databases.
- Provide support to Manager, Corporate Quality in preparation for customer audits.
- Review private label and assigned projects finished product labels.
- Manage LUSY plants licenses and permits.
- Manage Corporate Quality Department Purchase Order requests and tracking of department expenditures.
- Power BI experience is desirable.
- Bachelor’s degree is preferred.
Lactalis is a global dairy group with roots in Laval, France, employing about 80,000 people across 250 production sites in around 100 countries. It covers all dairy categories—milk, ultra-fresh dairy, cheese, butter, cream, and dairy ingredients—through a portfolio of roughly 100 brands that ranges from major national names to local labels. Its products come from a long-standing dairy expertise rooted in cheesemongering and AOP cheese production, delivered through many sites and brands to fit local food cultures. Its goal is to offer healthy, gourmet, and accessible dairy products to as many people as possible while supporting rural economies and maintaining leadership in the global dairy industry.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Mayenne, France
Founded
1933
Simplify's Take
What believers are saying
- Protein Works adds direct-to-consumer nutrition expertise and international growth potential.[1][3]
- Lactalis can use its global dairy network to widen Protein Works distribution.[2][4]
- Keeping Protein Works' identity intact preserves brand equity during integration.[4]
What critics are saying
- Integrating Protein Works into Lactalis risks disrupting a fast-moving nutrition brand.[3][4]
- Expansion beyond dairy increases execution complexity across channels, products, and geographies.[2][3]
- Acquisition-led growth raises integration risk if Lactalis overpays for fragmented nutrition brands.[1][3]
What makes Lactalis unique
- Lactalis is building beyond dairy into lifestyle nutrition with Protein Works.[1][3]
- Its private-label scale spans Parmalat, Président, and broader global dairy brands.[2]
- The group uses acquisitions to expand manufacturing, brands, and distribution simultaneously.[2][4]
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Professional Development Budget
Wellness Program
Company News
Danone has entered into an agreement to sell its Swedish probiotic fruit juices brand, ProViva, to the French dairy group Lactalis. This transaction involves the sale of the Österlenmejeriet factory located in Lunnarp, Skåne County, in southeastern Sweden. The factory is Danone's only facility in Sweden and has previously received a Skr140m (approximately $16.9m) investment in 2020.
Fonterra Co-operative Group's shareholders have approved the sale of its consumer business to French company Lactalis for $4.2 billion. The decision was made during a brief online special meeting, which lasted only 20 minutes and included no questions from shareholders.
The dairy giant's boss explains why it has agreed to sell its consumer businesses, including Mainland and Anchor, for nearly $4 billion.
Lactalis USA invests $75M in NY dairy plants, expanding capacity, automation, and creating 50 jobs with state tax support.
Lactalis, the French dairy group, has completed the acquisition of General Mills' yogurt business in the United States. This move makes Lactalis the third-largest player in the fresh dairy sector in the U.S. and strengthens its local presence with an expanded brand portfolio and new industrial sites.