Full-Time
Voice SME
Sensiple
501-1,000 employees
Enterprise IT services and cloud platforms
No salary listed
No H1B Sponsorship
Charlotte, NC, USA
In Person
US Citizenship Required
 Software Engineering (1) |
|---|
- 1-3 years of experience
- US citizen, Green Card, or EAD (GC) can apply
- Analysis of design and architecture documentation
- Experience with the development models and software development lifecycle model
- Expertise in web application development including MVC framework, Spring, Java/J2EE, log4j, JSP, Apache Tomcat, WSDL, Soap UI, Maven deployment utility
- Experience in designing and developing applications in VoiceXML, CCXML and SCXML
- Hands-on development of Genesys Voice Portal call flow and architecture
- Experience in Genesys Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance Development Framework (NDF), Nuance Dialog Module (NDM)
- Knowledge in generating call flow design and code using Nuance application studio
- Experience deploying contact center routing solutions to Linux and Windows platforms
- Understanding of deployment of Genesys 7.X & 8.X framework components
- Knowledge of telephony integration using TServers and SIP servers in TDM and VoIP environments
- Proficiency in writing routing code using Interactive Routing Database (IRD) and Composer
- Knowledge of URS, ORS, Resource Managers, Media Server, Web Servers implementation
- Knowledge of Genesys integration with Avaya telephony hardware
- Experience in multi-channel routing (added qualification)
- Excellent domain knowledge on IVR and CTI call routing
- Knowledge on IVR design and solutioning
- Excellent software design and documentation skills
- Excellent communication for client relationships and presentation capability
- Ability to communicate across technology, business units and senior leadership
- Ability to work on multiple projects concurrently
- Ability to handle multiple tasks and adapt to a changing environment
- Coordinate installation, configuration, and maintenance of application components
- Assess voice performance to meet present and future enterprise needs
- Production support, deployment, and troubleshooting of call flows
- Experience in multi channel routing will be added qualification
What Sensiple does: Sensiple provides IT products, services, and consulting to enterprises for digital transformation, customer experience, cloud services, and capital markets. How its products work: It uses a B2B and SaaS model to offer cloud modernization, contact center services, CX management, managed IT services, and staff augmentation, with products like tryvium (Microsoft Teams apps), PhiFIX for fintech, and CX/automation platforms such as SenCXConnect and InteliSense that leverage AI, automation, cloud, and data analytics to run secure, scalable systems. How it differs from competitors: It emphasizes regulatory technology and industry-specific solutions for BFSI, healthcare, retail, and telecom, supported by a global delivery footprint and growth achieved organically without external funding. Goal: Its aim is to help enterprises modernize IT, improve customer and employee experiences, and navigate digital transformation with reliable, scalable technology.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Carteret, New Jersey
Founded
1999
Simplify's Take
What believers are saying
- Generative AI in contact centers drives demand for NLP-powered automation platforms.
- Financial services prioritize regulatory technology, expanding PhiFIX addressable market.
- Enterprise consolidation favors unified platforms combining CX, contact center, and automation.
What critics are saying
- Microsoft Teams dependency threatens tryvium revenue if platform pricing or features shift.
- Contact center services commoditizing; Accenture, Cognizant, Genpact outcompete on scale and price.
- India delivery center faces 15–25% annual attrition; organic funding limits competitive compensation.
What makes Sensiple unique
- PhiFIX platform and FIX protocol expertise serve capital markets regulatory technology niche.
- Tryvium Microsoft Teams integration captures productivity automation within enterprise collaboration ecosystems.
- India delivery center provides cost-competitive staff augmentation for AI and cloud engineering.
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Benefits
Health Insurance
Paid Vacation
Remote Work Options
Flexible Work Hours
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