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Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Strategic Data Systems

Strategic Data Systems

51-200 employees

Provides IT services and solutions for defense and federal agencies

Data & Analytics
Aerospace

Compensation Overview

$21.44 - $25.55Hourly

Junior

Virginia Beach, VA, USA

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • DOD Secret Security Clearance Eligible
  • Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus
  • The ability to multi-task, prioritize, and manage time effectively
  • The ability to work in a fast-paced environment with the flexibility to work nights and weekends
  • The ability to type at least 30 WPM
  • Proven experience as a data entry clerk or similar position
Responsibilities
  • Act as the first step in a multi-tiered support to Military Sailors and their families
  • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels
  • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources
  • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately
  • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad
  • Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels
Strategic Data Systems

Strategic Data Systems

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Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

Company Stage

N/A

Total Funding

N/A

Headquarters

Keller, Texas

Founded

1997

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

2%