Full-Time

Sr. Group Manager

Customer Success

Posted on 9/27/2024

Lyra Health

Lyra Health

1,001-5,000 employees

Digital mental health care services for employees

Social Impact
Healthcare

Compensation Overview

$134k - $205kAnnually

Expert

Remote in USA

Qualified candidates located outside of California are welcome to apply.

Category
Customer Success
Customer Success & Support
Required Skills
Communications
Salesforce
Requirements
  • Bachelor’s Degree
  • 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred.
  • Experience in employer-sponsored health benefits space is required.
  • Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers.
  • Excellent listening and communication skills, both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels, both externally and internally—the ability to communicate effectively with senior management.
  • Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus.
  • Passion for mental health and changing the healthcare landscape.
Responsibilities
  • Lead and develop a team of high-performing Customer Success Managers.
  • Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals.
  • Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, referencability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports.
  • Identify and leverage proven best practices for the betterment of the team and customers.
  • In partnership with the Customer Success Senior Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes. Collaborate with Customer Success Senior Director to manage team operations, including recruiting and CSM capacity.
  • Elevate team training and development needs with the Customer Success Senior Director.
  • Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating Customer Advocacy efforts.

Lyra Health provides mental health care services through a digital platform aimed at businesses that want to support their employees' mental well-being. The company offers a personalized experience, connecting employees with a large network of over 20,000 vetted mental health providers across more than 200 countries. This network is designed to address over 60 different mental health needs. Employees can access a variety of care options, including self-guided programs, coaching, therapy, and medication management, through in-person visits, video calls, or text messaging. A key feature of Lyra Health is its 24/7 concierge care navigator team, which assists employees in navigating their mental health journey. Unlike many competitors, Lyra Health emphasizes a concierge service model that focuses on personalized, high-quality care, which can help businesses reduce healthcare costs by investing in their employees' mental health.

Company Stage

Series F

Total Funding

$671.3M

Headquarters

Burlingame, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Lyra Health's partnerships with AT&T and CHA validate its market position.
  • The company has sustained a 26% reduction in healthcare costs over four years.
  • Lyra's expansion into teen mental health care addresses a growing market need.

What critics are saying

  • Increased competition from platforms like Ginger and Headspace Health.
  • Potential regulatory scrutiny over data privacy concerns with digital platforms.
  • Economic downturns may lead to reduced corporate spending on employee benefits.

What makes Lyra Health unique

  • Lyra Health offers a concierge member experience with personalized mental health care.
  • The company has a global network of 20,000 providers in over 200 countries.
  • Lyra's evidence-based approach results in 7x better outcomes than traditional plans.

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Benefits

Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

Financial rewards - Generous compensation, 401k, and equity options

Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays

Tech stipend - Monthly stipend to spend on technology needs

Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind

INACTIVE