Full-Time

Contact Center Call Routing Engineer

Posted on 12/26/2024

CVS Pharmacy

CVS Pharmacy

10,001+ employees

Retail pharmacy and healthcare services provider

Healthcare
Consumer Goods

Compensation Overview

$72.1k - $144.2kAnnually

+ Bonus + Commission + Short-term Incentive Program

Mid, Senior

Company Historically Provides H1B Sponsorship

Scottsdale, AZ, USA

Category
IT Project Management
IT & Security
Requirements
  • 2+ years' experience designing and implementing complex omnichannel campaigns using Five9 Campaign manager, including Call routing campaigns, Chat Campaigns, Secure Messaging Campaigns, Outbound Dialer Campaigns, Post-Survey Campaigns
  • 2+ years designing, implementing, and operating contact center workflows and call flows
  • 2+ years’ experience integrating with Five9 (preferable) or other public cloud contact center system
  • Bachelor's degree or equivalent work experience
Responsibilities
  • Designing and supporting complex contact center solutions and call routing that incorporate technologies within the Five9 Contact Center as a Service environment
  • Engineer solutions that are fault resilient with integrations across the multi-vendor platforms
  • Staying current with technology trends to effectively manage product portfolio in support of business needs
  • Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, beauty items, and general merchandise. CVS Health also functions as a pharmacy benefits manager, serving over 75 million plan members, and has a senior pharmacy care business that assists more than one million patients each year. This integrated approach allows CVS Health to deliver affordable health management solutions, improving access to quality care and health outcomes while aiming to reduce overall healthcare costs. Unlike many competitors, CVS Health combines retail pharmacy services with clinical care and pharmacy benefits management, making it a significant player in the healthcare sector with a goal of helping individuals achieve better health.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

1963

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of at-home health testing aligns with consumer-driven healthcare trends.
  • Simplified digital scheduling for vaccinations enhances customer convenience and service efficiency.
  • Growing market for over-the-counter hearing aids presents new product opportunities for CVS.

What critics are saying

  • DOJ's civil complaint poses legal and financial risks for CVS.
  • Allegations of violating opioid regulations could damage CVS's reputation and consumer trust.
  • Competition from Walmart and Amazon in at-home health tests may impact CVS's market share.

What makes CVS Pharmacy unique

  • CVS offers a wide range of health services, including walk-in clinics and vaccinations.
  • The company collaborates with local police for drug collection, enhancing community engagement.
  • CVS maintains free cash-back services, differentiating from competitors charging fees.

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