Full-Time

Contact Center Call Routing Engineer

Confirmed live in the last 24 hours

CVS Pharmacy

CVS Pharmacy

10,001+ employees

Retail pharmacy and healthcare services provider

Healthcare

Compensation Overview

$72.1k - $144.2kAnnually

+ Bonus + Commission + Short-term Incentive Program

Junior, Mid

Company Historically Provides H1B Sponsorship

Scottsdale, AZ, USA

Category
IT Project Management
IT & Security
Requirements
  • 2+ years' experience designing and implementing complex omnichannel campaigns using Five9 Campaign manager, including Call routing campaigns, Chat Campaigns – Create and maintain chat-based communication flows., Secure Messaging Campaigns – Design and manage secure messaging interactions., Outbound Dialer Campaigns – Configure campaigns, manage lists, and handle disposition adds/removals., Post-Survey Campaigns – Set up and support post-call/post-interaction survey initiatives.
  • 2+ years designing, implementing, and operating contact center workflows and call flows
  • 2+ years’ experience integrating with Five9 (preferable) or other public cloud contact center system
  • Bachelor's degree or equivalent work experience
Responsibilities
  • Designing and supporting complex contact center solutions and call routing that incorporate technologies within the Five9 Contact Center as a Service environment.
  • Engineer solutions that are fault resilient with integrations across the multi-vendor platforms.
  • Staying current with technology trends to effectively manage product portfolio in support of business needs.
  • Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery.

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, beauty items, and general merchandise. CVS Health also functions as a pharmacy benefits manager, serving over 75 million plan members, and has a senior pharmacy care business that assists more than one million patients each year. This integrated approach allows CVS Health to deliver affordable health management solutions, improving access to quality care and health outcomes while aiming to reduce overall healthcare costs. Unlike many competitors, CVS Health combines retail pharmacy services with clinical care and pharmacy benefits management, making it a significant player in the healthcare sector with a goal of helping individuals achieve better health.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

1963

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • The availability of updated flu and COVID-19 vaccines at CVS Pharmacy and MinuteClinic locations nationwide positions the company as a key player in public health initiatives.
  • The Health Zones funding and collaboration with local organizations in Fresno highlight CVS Pharmacy's role in improving community health outcomes.
  • The introduction of a new store brand for snacks, beverages, and groceries could attract a broader customer base and increase in-store sales.

What critics are saying

  • The competitive landscape in the retail pharmacy sector is intense, with major players like Walgreens and Rite Aid posing significant challenges.
  • The expansion into grocery and snack products may dilute CVS Pharmacy's brand identity as a healthcare provider.

What makes CVS Pharmacy unique

  • CVS Pharmacy's integration of digital tools for scheduling vaccinations and accepting walk-ins offers a seamless and convenient experience for customers, setting it apart from competitors.
  • The company's Health Zones initiative, which focuses on community health and access to healthy food, demonstrates a commitment to social responsibility that goes beyond traditional pharmacy services.
  • CVS Pharmacy's recent launch of a new store brand for snacks, beverages, and groceries diversifies its product offerings, making it a one-stop shop for consumers.

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