Full-Time
Library Services Assistant 4
Posted on 9/11/2026
Yale University
Research university in New Haven, CT
Compensation Overview
$31.83/hr
New Haven, CT, USA
In Person
Bachelor's, Associate's
Category
 Clerical & Data Entry (1) |
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Requirements
- Demonstrated commitment to delivering high-quality, responsive, and user-centered service.
- Ability to develop positive working relationships with patrons, colleagues, and campus partners while contributing to an inclusive and welcoming environment.
- Demonstrated ability to perform effectively in a busy service environment while maintaining accuracy, attention to detail, and professionalism despite frequent interruptions and competing priorities.
- Ability to work independently and exercise sound judgment.
- Demonstrated ability to coordinate, direct, or monitor the work of student employees and contribute effectively to team-based operations.
- Demonstrated proficiency with office technology, productivity software, and library systems.
- Ability to learn new technologies and troubleshoot common software, hardware, and equipment issues.
- Organizational, communication, and problem-solving skills, along with reliability, initiative, adaptability, and the ability to prioritize and complete complex assignments accurately.
- Ability to push loaded book trucks; carry packages, boxes, or books up to 35 pounds; reach high shelves using step stools or ladders; bend to low shelving areas; stand or sit for scheduled hours; and tolerate dust and other conditions associated with library collections.
- Six years of related work experience, four of them in the same job family at the next lower level, and high school-level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
Responsibilities
- Provides frontline support primarily at Bass and Sterling Libraries, with support to other Access and Public Services sites based on operational need.
- Ensures high-quality, user-centered access to library collections, services, and spaces.
- Staffs physical service points and answers inquiries across in-person, phone, webchat, and email channels.
- Processes loans for library materials and media equipment, assists patrons with microform equipment, and facilitates access to collections.
- Interviews patrons to determine the depth of their requests, responding directly or escalating or referring them to subject specialists as appropriate.
- Articulates library policies and procedures clearly and professionally.
- Identifies and reports facilities, equipment, security, and safety concerns according to established procedures.
- Evaluates workflows and contributes to improvements in service quality and operational efficiency.
- Conducts opening and closing procedures, receives deliveries, monitors library spaces, and maintains a safe, welcoming, and inclusive environment.
- Assists with student employee supervision and collects, maintains, and reports operational statistics and library usage data.
- Creates and updates patron accounts, troubleshoots account issues, processes claims for returned or lost items, and assists with resolving fine disputes.
- Assists with virtual reference services, including patron correspondence through email and chat.
- Coordinates course reserve services, including processing print and electronic reserves and communicating with faculty regarding course materials.
- Supports Resource Sharing, Scan and Deliver services, retrieval requests, and related access workflows.
- Supports collection management and access activities, including serials and acquisitions workflows, bibliographic searching and verification, donor review, shelving, inventory projects, collection shifting, off-site storage transfers, retrieval services, and related collection maintenance functions.
- Provides support for special collections services, including monitoring use of materials, instructing patrons on handling procedures, and supporting archival activities.
- Participates in training, documentation, workflow development, assessment, service improvement initiatives, and departmental, library-wide, or cross-unit projects.
- Provides operational guidance and training to student employees.
- Serves as a primary source of information on established procedures and policies for staff and patrons.
- Performs a range of public and technical services functions.
- Oversees, instructs, revises, or coordinates the work activities of staff.
- Provides research assistance to patrons and staff in writing and at the reference desk.
- Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases.
- Acquires library material recommended by patrons or librarians.
- Oversees a unit budget, monitors expenditures, reconciles statements, and maintains records.
- Organizes special projects.
- Performs functions incidental to library activities.
Desired Qualifications
- High-level familiarity with Alma Circulation.
Yale University is a private research university in New Haven, Connecticut. It provides undergraduate, graduate, and professional education alongside research, scholarship, and public engagement.
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