Job Posting Title:
AEP Engineer
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Hiring Department:
Dell Medical School
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
AUSTIN, TX
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Job Details:
General Notes
This position supports the organization’s Adobe Experience Cloud ecosystem, including Adobe Experience Platform (AEP), Customer Journey Analytics (CJA), Adobe Target, and related customer data and personalization technologies. The role operates within a healthcare environment and supports data governance practices aligned with HIPAA requirements.
Purpose
The AEP Engineer is responsible for the technical implementation, ongoing operation, and continuous improvement of Adobe Experience Platform and associated data-driven products across the Adobe Experience Cloud environment. This role supports data engineering, governance, analytics, personalization, and platform optimization initiatives while partnering with technical and business stakeholders.
Responsibilities
AEP Data Engineering & Governance
Design, implement, and maintain Experience Data Model (XDM) schemas and datasets supporting real-time and batch data ingestion
Configure and manage data ingestion pipelines utilizing batch and streaming ingestion capabilities, source connectors, Data Prep, and Dataflows
Build and maintain audience segments within Real-Time Customer Data Platform (RTCDP), including profile merge policies, identity graph configurations, and destination activations
Implement and enforce data governance policies, including data usage labels, consent policies, and retention rules aligned with HIPAA requirements and organizational standards
Monitor platform health, data quality, and pipeline performance; investigate and resolve ingestion failures, schema validation errors, and profile merge issues
Support identity resolution strategies through maintenance of identity namespaces and collaboration with data engineering teams on source system integrations
Customer Journey Analytics
Create and maintain Customer Journey Analytics (CJA) connections and data views
Configure field mappings, components, and governance settings aligned with AEP datasets
Build and maintain Workspace projects, calculated metrics, filters, and reporting components
Conduct cross-channel journey analysis to identify engagement patterns, drop-off points, and attribution insights
Partner with business stakeholders to translate reporting requirements into CJA solutions and upstream AEP data sources
Maintain data dictionaries and document reporting definitions and known discrepancies
Adobe Target (Personalization & Testing)
Implement and manage A/B testing, multivariate testing, and experience targeting activities
Configure and maintain Target audiences, offers, and activities
Establish activity governance standards including naming conventions, quality assurance protocols, and archiving practices
Activate RTCDP audiences within Adobe Target to support personalized experiences
Validate audience delivery and activity performance against defined success metrics
Documentation, Training & Other Duties
Develop and maintain technical documentation including data dictionaries, schema change logs, segment definitions, and platform runbooks
Participate in sprint ceremonies, intake processes, and cross-functional planning activities
Support onboarding, training, and knowledge transfer efforts
Represent platform dependencies, priorities, and capacity considerations during planning activities
Marginal or Periodic Functions
Evaluate and test new AEP, CJA, and Adobe Target features released through Adobe’s release cycle
Conduct audits of audience segments, governance labels, consent configurations, and platform assets
Support data privacy and compliance reviews, including data subject access request activities
Participate in vendor-managed escalations and issue resolution activities
Assist with vendor evaluations, proof-of-concept initiatives, and technology assessments
Perform related duties as assigned
Knowledge, Skills, and Abilities
Tech Savvy
Anticipates and adopts emerging experience and customer data platform capabilities
Applies modern customer data and personalization technologies to enable scalable solutions
Evaluates platform capabilities and emerging features to enhance business outcomes
Translates technical capabilities into practical applications for engineering and business teams
Decision Quality
Makes sound decisions balancing data accuracy, performance, governance, and business impact
Prioritizes work based on customer experience value, operational efficiency, and risk
Evaluates trade-offs between speed, scalability, and governance requirements
Documents key decisions and rationale to support long-term sustainability
Manages Complexity
Navigates complex data ecosystems spanning multiple systems, sources, and use cases
Breaks down technical architectures into manageable and actionable components
Aligns identity strategies, data structures, and activation requirements across platforms
Brings clarity to evolving customer data and digital experience environments
Collaborates
Builds strong partnerships across engineering, clinical, data, and marketing teams
Aligns platform capabilities with organizational goals and stakeholder needs
Facilitates understanding of audience strategy, personalization opportunities, and data governance requirements
Promotes collaboration through knowledge sharing and cross-functional engagement
Action Oriented
Advances platform capabilities with urgency and initiative
Identifies opportunities for both quick wins and long-term platform maturity
Proactively addresses data quality, audience, and activation issues
Drives continuous improvement across platform operations and configurations
Ensures Accountability
Takes ownership of platform configuration, data quality, and activation outcomes
Establishes clear responsibilities and timelines for implementation activities
Monitors platform health and ensures issues are resolved appropriately
Maintains accountability for reliable and scalable digital experience solutions
Communicates Effectively
Communicates technical concepts clearly and appropriately for diverse audiences
Translates personalization and customer data strategies into actionable insights
Provides meaningful updates regarding platform performance and capabilities
Develops documentation, standards, and guidance supporting consistent platform use
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or a related technical field
Minimum of three years of hands-on experience working within Adobe Experience Platform or related Adobe Experience Cloud products
Experience with data ingestion, schema design, and data pipeline configuration in a marketing technology or customer data platform environment
Working knowledge of data governance concepts and HIPAA-compliant data handling practices
Experience with Customer Journey Analytics or comparable cross-channel analytics platforms
Experience with Adobe Target or comparable personalization and testing platforms
Ability to read and write basic JSON and understand REST API concepts
Experience with Adobe Launch (Adobe Tags), Web SDK, and Alloy.js implementations
Familiarity with Adobe Experience Manager (AEMaaCS) and AEP integration workflows
Experience activating RTCDP audiences into Adobe Target and supporting end-to-end personalization activities
Working knowledge of AEP Query Service for data validation and segment verification
Strong written communication and technical documentation skills
Ability to manage multiple concurrent workstreams and priorities independently
Experience working within a healthcare organization or other regulated industry
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Experience with Agile or SAFe delivery methodologies
Experience supporting Adobe Analytics to Customer Journey Analytics migrations
Familiarity with Adobe Journey Optimizer (AJO)
Basic Python or SQL scripting experience
Familiarity with data mesh, medallion architecture, or data lakehouse concepts
Experience supporting enterprise customer data and personalization strategies
Licenses/Registrations/Certifications
Required
Preferred
Adobe Certified Expert — Adobe Experience Platform Technical Foundations
Adobe Certified Expert — Adobe Real-Time CDP
Adobe Certified Expert — Customer Journey Analytics
Adobe Certified Professional or Expert — Adobe Target
Salary Range
OPEN
Working Conditions
Office and hybrid work environment with periodic on-site collaboration in hospital and ambulatory settings
Standard office equipment and Adobe Experience Cloud platforms
Repetitive use of a keyboard and computer
May require after-hours incident support
May require handling sensitive information subject to HIPAA requirements
Maintains confidentiality and follows least-privilege and segregation-of-duties practices
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
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