Your Quest: Help make a big difference in healthcare access

At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans.

We are seeking a dedicated and customer-focused Outreach Support Representative to join our team. The Outreach Support Representative will play a pivotal role in providing exceptional support to healthcare practices and practitioners utilizing our Outreach services. The primary responsibility of this role is to handle incoming calls, emails, and inquiries, and to ensure the successful triage, escalation, and resolution of issues related to Outreach, sponsorship, data updates, exclusions, and the provider portal. #LI-Remote

What you’ll do:

Serve as the primary point of contact for healthcare practices and practitioners, addressing inquiries, issues, and concerns via phone, emails, and the Salesforce Service Console
Assign appropriate case details and use email Macros to efficiently respond to inquiries
Triage and escalate cases, opening investigative tickets and ensuring timely resolution
Update data using Quest Analytics Portal, adhering to data governance policies
Provide expert assistance for portal end-user data validation
Identify opportunities for portal improvements and communicate insights to internal teams
Manage cases requiring data merges and splits per established procedures
Develop and implement macros and email templates in Salesforce as needed
Participate in internal application User Acceptance Testing for new features
Represent Quest Analytics positively in all interactions
Engage in training and mentoring programs as required
Uphold Quest Analytics Values and contribute to a positive company culture
Perform additional duties assigned by the supervisor

What it requires:

Bachelor’s degree in Business or related field preferred
Minimum of 2 years of Call Center Customer Support experience with health insurance, healthcare data management, or healthcare software company
2 or more years of work experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.).
Knowledge of Salesforce Service Center and Talkdesk/Zoom contact center is a plus
Ability to work with healthcare practice office staff and healthcare practitioners to understand needs and identify appropriate solutions
Superior communication, interpersonal, and telephone skills
Exceptional ability to prioritize multiple demands in a fast-paced and dynamic environment
Excellent troubleshooting, listening, and problem-solving skills
Customer-focused with a positive attitude
Strong team player who thrives in a collaborative environment

What you’ll appreciate:

•Workplace flexibility – you choose between remote, hybrid or in-office.

•Company paid employee medical, dental and vision

•Competitive salary and success sharing bonus

•Flexible vacation with no cap, plus sick time and holidays

•An entrepreneurial culture that won’t limit you to a job description

•Being listened to, valued, appreciated -- and having your contributions rewarded

•Enjoying your work each day with a great group of people

Apply TODAY!

careers.questanalytics.com

About Quest Analytics

For more than 30 years, we’ve been improving provider network management one groundbreaking innovation at a time. 95% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

Visa sponsorship is not available at this time.

Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected]

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.

Healthcare Providers Outreach Support Representative

Quest Analytics

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