Essential Functions:

• Receive and screen all in-bound calls, emails, and greet visitors in a courteous and efficient manner.
• Review, evaluate and distribute all incoming and outgoing mail.
• Respond to customer inquiries and requests.
• Perform end of day processes for the branch.
• Invoice inventory payables and investigate any material differences.
• Code & get authorization for expense payables.
• Perform collection calls for assigned customers.
• Receive and process customer payments.
• Escalate vendor / customer issues to management as required.
• Track and submit branch attendance & overtime sheets by deadline.
• Assist in the set-up or customer accounts and maintenance of customer accounts.
• Prepare and process bank deposits.
• Reconcile cash float and cash drawer in a timely manner.
• Check and verify vendor statements in a timely manner.
• Provide administrative support to all branch members.
• Gather receipts, code and submit expenses for assigned corporate credit cards in Bank of Canada Works
• Assist in the coordination of branch team building activities.
• Maintain and monitor office supply inventory levels, sales literature, business cards, service supplies.
• Work with other administrative assistants to cover vacation time and miscellaneous projects.
• Analyze and document current duty processes and recommend efficiencies as required.
• Must participate in courses to update knowledge to carry out duties & responsibilities.
• Solicit feedback from peers & other team members with the goal of personal or operational improvement.
• Overtime may be required.
• Responsible for understanding and abiding by the PSI safety policy and following safe work practices.

Experience, Education and Skills

• Business Administration degree or diploma considered an asset.
• 2+ years’ experience in Accounts Payable (coding invoices, PST, vendor reconciliations etc.) and Accounts Receivables (customer portals, collection calls etc.)
• 2+ years’ experience as an Administrative Assistant, or relevant role, considered an asset.
• Ability to type (45) words per minute.
• Proficient use of various office-based software including Microsoft Office 365.
• Experience with Prophet 21 would be considered an asset.
• Superior customer service skills, problem solver and a self-starter.
• Ability to work in a fast-paced, high-energy environment.
• Maintain a professional image and demeanor with all employees, management, and visitors at all times.
• Ability to adapt to changing demands and shifting priorities.
• Attention to detail in all areas of work.
• Excellent organizational, time management and prioritizing skills.
• Strong work ethic and positive team attitude.
• Trustworthy honest and dependable.
• Manual dexterity required to use desktop computer and peripherals.
• Comfortable with interacting with public at large.
• Ability to sit for long periods.
• Able to stay focused with repetitive work.
• Clear and concise verbal and written communication skills. 

Other Position Information

• Direct report to Operations Manager.
• Indirect report to Senior Accountant.
• Busy office setting
• Monday to Friday, 8:00 am to 5:00 pm, one hour off for lunch.
• Job Type: Full-time
• Benefits: Company events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, On-site parking, Paid time off, RRSP match, Tuition reimbursement
• Vision care
• Schedule: Monday to Friday
• Supplemental pay types: Bonus pay, Overtime pay
• Location: Richmond, BC V6V 2G9