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Sr. Litigation Adjuster
Confirmed live in the last 24 hours
Austin, TX, USA • Remote • Irving, TX, USA
Experience Level
Desired Skills
Customer Service
  • Must have knowledge and experience with homeowner liability investigation and litigation, both first and third party
  • Critical Thinker, demonstratable ability to recognize irregularities and prevent fraud
  • Superior communicator, both written and verbal
  • Enthusiastic about working for a company focused on disrupting the norm
  • Team player who enjoys helping and developing others
  • Overachiever who is driven to exceed expectations
  • Empathetic, dedicated to understanding the needs of our customers
  • Minimum 5 years experience in desk adjusting
  • Bachelor's degree in business, risk management or related field preferred; or high school diploma or equivalent and a minimum of two years' experience adjusting litigated liability claims required
  • Property background is strongly preferred
  • A minimum of two years' experience adjusting litigated liability claims required
  • Experience working directly with Property Adjusters and attorneys is required
  • Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) or other claims-related designation preferred
  • Thorough understanding DOI regulations and compliant process
  • Texas adjusters license required
  • Strong understanding of claims processes, investigation, and policy language
  • General understanding of good faith and fair dealing and apply its principals in file analysis
  • Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
  • Excellent communications skills, both written and verbal
  • Excellent time management, attention to detail and record keeping required
  • Must be able to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests
  • Special Investigations Unit or Fraud exposure a plus
  • All aspects of property and liability losses related to Personal Lines Homeowners with emphasis on litigated files
  • Makes prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment
  • Investigates all types of claims
  • Review and develop plan of action on transferred files to achieve desired goals
  • Determines policy coverage through analyzing investigation data and policy terms
  • Explains coverage to policyholders providing excellent customer service
  • Assign vendors for field work
  • Maintains electronic records that accurately and thoroughly document all file handling activity
  • Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly
  • Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process
Hippo Insurance

501-1,000 employees

Homeowner maintenance platform