Quality Assurance Specialist

SCHEDULE

Sunday to Thursday, 7:00am - 3:30pm

JOB SUMMARY

Cresco Labs is seeking a Quality Assurance (QA) Specialist to join our manufacturing facility in Joliet, IL. As a QA Specialist, you will be responsible for assisting with quality-related activities at the facility associated with sampling and inspection of finished products, customer complaints, product investigations, and Corrective and Prevention Action (CAPA). Product families include cannabis flower, cannabis oil, manufacturing infused products, and infused food products. This position will also help ensure products are being produced in a manner that meets all specifications and brand consistency. You will also assist in identifying potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.

CORE JOB DUTIES 

• Performs finished product sampling and inspection.
• Performs equipment and product line clearances before production runs. 
• Writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
• Writes QMS documents, including routing and/or approval of change request packages, as requested.
• Inspects packaged orders to ensure correct content and quantities, as deemed necessary
• Reviews in-process batch documentation to ensure real-time compliance to product specifications, good documentation practices and written policies/procedures.
• Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
• Performs batch record reviews and audits as assigned.
• Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.  
• Monitors compliance to established Good Manufacturing Practice (GMP) and Safe Food Quality (SQF) guidance.
• Executes action plans for product quarantine, destruction, rework, withdrawal/recall
• Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelors Degree with 3-5 years’ relevant experience preferred OR any combination of relevant experience that clearly demonstrates the ability to perform the duties as described above.
• Prior experience in highly regulated industry. Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis.  Highly desirable: FDA, HACCP, SQF experience 
• Prior experience in Quality Assurance or Quality Control function
• Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA 
• Ability to follow written procedures and monitor others for adherence to written procedures
• Ability to create or update written procedures with site operations personnel
• Strong written and verbal communication skills
• Detail-oriented
• Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.