Benefits Lead

In this role you will have the opportunity to:

• Design and manage a comprehensive suite of benefits, perks, and other non-monetary rewards programs that support the holistic health, financial security, and wellbeing of our employees
• Own the strategy, design, and administration of our Canadian and US core benefits and group retirement plans; as well as other company perks such as leaves policies, employee gifting, and wellness spending accounts
• Serve as the primary point of contact for all employee inquiries and escalations related to benefits, providing timely and human-first support
• Act as the primary benefits partner and main point of contact on benefits-related topics including eligibility requests, policy clarifications, and stakeholder and enterprise-wide training
• Manage relationships with all benefits and perks providers to ensure high-quality service and seamless administration of our employee benefits

What You Will Bring:

• Relevant work experience: You have 5+ years experience in benefits administration and design. Expertise in both Canadian and US benefits plans is required
• Stakeholder partnership: Demonstrated experience acting as a trusted partner to stakeholders, employees, and benefits partners
• Decision making: You are comfortable making sound decisions under pressure and ambiguity   
• Communication and collaboration: You are able to communicate complex ideas in a simple & easy-to-understand way for any audience. You have excellent interpersonal skills and willingness to work in collaboration with a wide range of stakeholders and teams
• Problem solving: You are a thoughtful problem solver, comfortable managing employee escalations and exceptions with sound judgment and discretion
• Attention to detail: You sweat the details. You know what top tier performance looks like because you have been a high achiever yourself
• Creativity: You are comfortable with thinking outside of the box and being open to new ideas. You are curious and take initiative to experiment with new ideas, technologies, and solutions

In the first six months of the role, you will:

• Quickly master our Total Rewards philosophy and existing benefits policies and programs
• Establish strong partnerships with the People Operations team, our benefits brokers, and vendors to build trust and deepen relationships
• Spearhead ongoing benefits projects, partnering closely with the Head of Total Rewards 
• Review, audit, and execute on improvements to our current benefits programs, policies, and administration processes to improve efficiency and the employee experience