Senior Manager, Client Experience 

Weber Shandwick is looking for a Senior Manager, Client Experience to join our team in Detroit to work on automotive clients. 

We are seeking a Senior Manager who has a strong interest in social media-related work with a foundation in corporate culture, automotive and tech story telling. The ideal candidate is someone who has previous project and team management experience, loves the ever-evolving world of social, can help manage the clients and teams and is interested in contributing to content that connects communities. Familiarity with current social platform capabilities and publishing functionalities, best practices and trends are a must. Our team is curious, creative and constantly seeking opportunities to leverage cultural engagement.

Responsibilities

What You Will Be Doing:

• Serve as a key team member on corporate business within a large portfolio, managing multiple projects at once
• Daily community management of core client channels 
• Manage social content calendars, posting and optimizations 
• Daily client communications, ongoing client counsel and clear recommendations
• Craft, present and execute integrated content strategies for major campaigns
• Bring to life compelling ideas for clients 
• Coach and mentor others on the team to foster excellence, camaraderie and success
• Support and assist team members with client-related projects
• Serve as a key participant in client meetings and presentations
• Stay current on new and existing media coverage and how/why stories travel
• Trend spotting across the client category and media landscape
• Assist with ongoing reporting, research and monitoring projects for the client
• Experience managing outside vendors/partners and troubleshooting activations

Competencies:

• Excellent oral and written communication
• Strong research skills stemming from a social media focused curiosity
• Ability to build trust and rapport with the client and team across all levels
• Demonstrate a proactive and forward-thinking mindset
• Strong problem solving skills
• Integrated skill set that combines content creation and digital expertise
• Excellent collaboration and team building skills
• Strong organizational skills with ability to manage multiple jobs in a day
• Intuitive thinker who asks probing questions and anticipates and addresses needs
• Sound business and professional ethics
• Comfortable in fast-paced environment
• Experience in auto a plus
• Experience in corporate communications a plus

Qualifications

• Years Experience: 6+ years of experience in similar industry, preferably in an agency environment
• Education: BA or BS degree in Communications or a related discipline

Weber Shandwick is proud to The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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