Full-Time
Desktop Support/Client Technologies Specialist
Posted on 11/26/2025
Knowledge Services
201-500 employees
Government-focused MSP for cybersecurity, managed services
No salary listed
Bangor, ME, USA
In Person
Mileage reimbursement for using a personal vehicle; state vehicle used for travel outside the Bangor area.
 IT & Security (1) |
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- Must have at least 2-5 years of experience as a Client Technologies Specialist or Desktop Support
- Strong customer service skills including strong written and spoken communication skills
- Experience with inventory management
- Experience in ticketing systems
- Must be able to work 100% onsite in Bangor, ME
- Current residents of Maine
- Applicants must be able to work 40-hour work week with a schedule Monday through Friday 8:00am to 5:00pm
- Mileage reimbursement when using own vehicle for travel between State of Maine office locations in the Bangor area
- When traveling outside the local area, will utilize a state vehicle
- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serve as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Serve as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
- Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Ability to work in a team environment.
- Strong communication skills; both written and spoken
Knowledge Services is a certified woman-owned business that provides cybersecurity, managed services, workforce management, and survey management to help public and private organizations work together more effectively. Its products include a proprietary Vendor Management System (VMS) that is FedRAMP and StateRAMP Ready, used to manage the government workforce and surveys securely. The company differentiates itself through its status as a leading government MSP and its combination of subject matter expertise with a cloud-ready VMS, enabling secure, scalable collaboration for government programs. Its goal is to serve those who serve others by delivering efficient, effective solutions that improve collaboration and outcomes for national programs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Indianapolis, Indiana
Founded
1994
Simplify's Take
What believers are saying
- Reported $487.5 million revenue with 588 staff in scalable services.
- Family-owned since 1994 drives agile nationwide expansion.
- Acquired $9M Crosspoint Boulevard building in March 2020.
What critics are saying
- StateRAMP clients defect to FedRAMP-authorized Carahsoft within 6-12 months.
- Allegis Group erodes contracts with AI staffing in 12-18 months.
- Guidesoft exposes to MWBE revocation in Delaware within 12-24 months.
What makes Knowledge Services unique
- Hired Fred Brittain, ex-Maine CIO, as VP Information Security on August 28, 2023.
- Achieved FedRAMP Ready for dotStaff at Moderate Impact Level.
- Certified MWBE vendor in Delaware for state government contracts.
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Benefits
Health Insurance
401(k) Company Match
Paid Vacation
Hybrid Work Options
Company News
GovRAMP founding PMO rebrands as RAMPQuest, powered by Knowledge Services. The Program Management Office (PMO) that supports GovRAMP's security program has a new name. "Over the past several years, Knowledge Services has supported GovRAMP as its founding PMO - providing oversight, assessments, and continuous monitoring for service providers and government agencies. As their cybersecurity and compliance services expanded beyond the PMO, it became clear that this area of Knowledge Services needed its own identity to reflect its specialized mission and growing impact. That is why Knowledge Services has launched RAMPQuest, a dedicated brand focused on helping organizations across public and private sectors strengthen their cybersecurity posture, streamline compliance, and build trust. RAMPQuest continues to be operated by the same experienced team under Knowledge Services, and will maintain the same commitment to quality, consistency, and partnership that their clients expect. Think of it as an evolution, not a change; the PMO team now operates as RAMPQuest, bringing sharper focus and greater visibility to the important work GovRAMP Working Group do together." - Fred Brittain, VP of Information Security, RAMPQuest and Executive Advisor to GovRAMP PMO Providers and assessors can expect business as usual: * You'll continue working with the same PMO contacts. * You will now see emails from the @rampquest.com domain, but messages sent to previous addresses will still reach the team. * All program standards, workflows, and requirements remain the same. How GovRAMP and RAMPQuest work together. GovRAMP is a nonprofit 501(c)(6) membership organization that promotes cybersecurity and risk management best practices for the public sector. From the beginning, GovRAMP's founding Steering Committee recommended establishing a Program Management Office to operationalize the program's security standards. Based on that guidance, the GovRAMP Board of Directors contracted with Knowledge Services, now RAMPQuest, to serve as the PMO responsible for implementing and maintaining the GovRAMP security program. You can think of it this way: GovRAMP sets the standards - RAMPQuest carries them out. GovRAMP defines the framework and policies; RAMPQuest manages the implementation and validation that make them work in practice. This partnership structure, established by the Steering Committee and governed by the Board of Directors, remains unchanged. Stay connected. To learn more about RAMPQuest, powered by Knowledge Services, visit rampquest.com. GovRAMP and RAMPQuest remain aligned in its shared mission to strengthen cybersecurity and risk management for governments, providers, and partners nationwide.
INDIANAPOLIS, Aug. 29, 2023 /PRNewswire/ -- In a strategic move to further fortify its commitment to information security and technology leadership, Knowledge Services is pleased to announce the appointment of Fred Brittain, formerly Chief Information Officer of the State of Maine, as the new Vice President of Information Security.Fred Brittain, Former State CIO, Joins Knowledge Services as VP of Information Security to Enhance Cyber Resilience Tweet this Knowledge Services Extends Cybersecurity Leadership with Former State CIO, Fred Brittain, as VP of Information SecurityBrittain brings with him a wealth of expertise, garnered from over 25 years of distinguished service in the public sector. With a proven track record of leading teams to implement robust security measures and driving technological innovation, Fred is well-equipped to lead Knowledge Services information security initiatives into a new era of excellence. He officially joined the Knowledge Services team on August 28th and will be based out of Augusta, Maine.In his most recent role as the Chief Information Officer (CIO) for the State of Maine, Brittain played a pivotal role in shaping the state's technological landscape. His in-depth understanding of state government operations will facilitate closer collaboration with the StateRAMP Program Management Office Team within Knowledge Services, strengthening relationships with clients and partners alike."We are excited to welcome Fred to Knowledge Services. His remarkable background in leading complex initiatives and his exceptional leadership skills within the public sector make him the perfect choice to guide our information security efforts
Knowledge Services Inc. acquired the five-story building at 9800 Crosspoint Boulevard—west of I-69 and north of 96th Street—in March 2020 for about $9 million.