Member of Client Operations

Technical Skills:

• Demonstrated proficiency in accounting software or ERP systems used for payment processing and accessing client account information.
• Understanding of different payment methods and how they are recorded and reflected in client account balances.
• Strong skills in using spreadsheet software (e.g., Excel, Google Sheets) for reviewing and analyzing client account data to address inquiries.
• Be able to commute to NYC office at least two days a week to process and deposit mailed-in checks in a timely manner

Complexity and Impact of Work:

• Responsibility for ensuring the ongoing accuracy of client account balances.
• Significant impact on maintaining positive client relationships through timely, accurate, and helpful responses to balance inquiries or other related billing matters.
• Contribution to the accuracy of financial records by ensuring correct payment application to client accounts.
• Role in upholding established financial controls related to client account information.

Organizational Knowledge:

• Willingness to learn and understand Anchorage Digital's payment processing workflows and how client balances are maintained.
• Strong commitment to providing exceptional client service regarding account-related inquiries.
• Ability to act on established procedures and contribute to accurate client account management in a dynamic environment as well as drive process improvements.

Communication and Influence:

• Ability to clearly and professionally communicate account balance information and payment details to clients.
• Proven experience in resolving client inquiries and providing clear, accurate explanations regarding their account status and payment history.

You may be a fit for this role if you have:

• Proven experience in accurately maintaining client account billing balances through diligent payment processing and reconciliation.
• Strong understanding of payment application processes and their impact on client accounts.
• Demonstrated ability to expertly respond to client inquiries regarding their account balances with clarity and professionalism.
• Solid experience in reconciling payments to client accounts and resolving any balance discrepancies.
• A meticulous and detail-oriented approach to managing client financial information.
• Excellent written and verbal communication skills with a strong client service orientation.
• 2+ years of experience in an Accounts Receivable or client-facing role focused on account reconciliation and client support.
• Be able to commute to NYC office at least two days a week to process and deposit mailed-in checks in a timely manner

Although not a requirement, bonus points if:

• Experience managing client billing accounts or responding to inquiries in the digital asset or financial technology industry.
• Familiarity with accounting software used in the cryptocurrency or fintech space, particularly related to payment processing and client account views.
• Basic understanding of how payment processing impacts client balances and financial reporting.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)