Full-Time

Account Manager

w/m/d

Posted on 8/27/2024

Conductor

Conductor

201-500 employees

Provides SEO technology and consulting services

Consulting
Consumer Software
Enterprise Software

Senior

United Kingdom

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Must be fluent in English and German (written and spoken)
  • A minimum of 5 years of experience in a SaaS B2B Account Management, Sales, or Customer Success role in a corporate setting
  • BS/BA degree desired; or equivalent combination of education and experience
  • Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web-based technologies
  • Strong proficiency working Salesforce or other CRM and sales enablement tools required
  • Demonstrated account planning and account management capability – aligning client strategy and desired outcomes with Conductors' solutions to drive deep and long-lasting revenue relationships with clients
  • Knowledgeable of industry trends, companies, technology, and displays passion for Digital Marketing
  • Outstanding written and verbal communication skills (including presentations), capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
  • Ability to interact and communicate effectively with all levels of management including senior executive level
  • Exceptional listening and interpersonal skills with a high degree of approachability
  • Strong team player with proven ability to work across many departments to solve problems and achieve results and make sound decisions
  • Understanding of complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
  • Proven history of attaining sales/retention targets for enterprise software solutions
  • Ability to travel (10%+) to meet clients in order to support Account Reviews and on-site efforts to ensure client adoption and use of the Conductor platform.
Responsibilities
  • Act as the business owner of assigned accounts; Define and implement a clear vision and business plan for your accounts to drive net retention
  • Collaborate with Customer Success Manager on customer Lifecycle activities with a focus on executive engagement. Identify and remediate churn risk throughout the entirety of the customer lifecycle.
  • Understand and anticipate clients’ business needs to drive the success and growth of accounts.
  • Identify executive sponsors, establish strategic alignment between customers’ objectives and Conductor’s solutions, and develop a long-term strategy to address their strategic outcomes and drive results.
  • Act as an advocate for clients internally while working across many departments to solve problems and achieve results, collaborating with Customer Success, Customer Support, Professional Services and Engineering to ensure an exceptional customer experience
  • Assist customers with challenges and problems, converting them into sales opportunities when possible
  • Confidently convey Conductors value proposition clearly and persuasively to a variety of different audiences, including C-Level executives
  • Negotiate contract renewals and expansion opportunities
  • Maintain account and opportunity forecasting within our internal CRM
  • Maintain a strong level of knowledge of the complete capabilities of Conductor’s products and of Conductor’s internal operational processes.
  • Prepare business reviews, proposals, demos, investment summaries, and contracts; completing Account Reviews quarterly with primary contacts and stakeholders
  • Maintain an understanding of assigned customers’ platform adoption and utilization trends.
  • Work as a team player by contributing, learning, and sharing new knowledge

Conductor provides technology and services focused on Search Engine Optimization (SEO) to help businesses enhance their online visibility and attract organic traffic. Their main product is an enterprise-level SEO platform that includes various tools for identifying content opportunities, optimizing existing content, and tracking SEO performance. This platform enables marketing teams to improve their search engine rankings and convert website visitors into customers. Unlike many competitors, Conductor combines its technology with personalized support and consulting services, ensuring clients can effectively implement their SEO strategies. The goal of Conductor is to help businesses achieve a higher return on investment from their digital marketing efforts through improved online presence.

Company Stage

Late Stage VC

Total Funding

$210.7M

Headquarters

New York City, New York

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for real-time SEO solutions boosts Conductor's market potential.
  • Expansion into Europe through Searchmetrics acquisition strengthens Conductor's competitive position.
  • Partnerships with global brands like Citibank and FedEx enhance Conductor's credibility.

What critics are saying

  • Integration challenges from Searchmetrics acquisition may affect customer satisfaction.
  • Internal competition from Orkes could strain Conductor's resources.
  • Increased competition from Acquia's digital experience solution may impact market share.

What makes Conductor unique

  • Conductor's Searchlight platform offers unique customer intent insights for organic marketing.
  • The acquisition of Searchmetrics enhances Conductor's European market presence and service offerings.
  • Conductor's integration of real-time SEO auditing through ContentKing sets it apart in the industry.

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