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It Systems Engineer
Posted on 4/7/2022
San Jose, CA, USA
Experience Level
Desired Skills
Customer Service
Google Cloud Platform
Microsoft Azure
Operating Systems
  • Excellent customer service & interpersonal skills
  • Strong understanding of complex technical issues
  • Flexible and open to changing priorities and managing multiple tasks
  • Ability to communicate effectively; transfer knowledge and follow up with end users across all levels of the company
  • Excellent problem solving skills, and willing to take on new challenges
  • Ability to quickly identify, prioritize, and execute critical tasks
  • Act as the primary point of contact for end users in the Santa Clara office, as well as remote employees in the U.S., and international subsidiaries
  • Primary management of the helpdesk ticketing system, supporting a global team
  • Participate in incident management and issue resolution, including logging, tracking, and documenting issues
  • Setup, troubleshoot, and decommission laptops/desktops with a core of Mac OS systems
  • Provision and manage hardware/software for new hires, mobile device setup, installation and/or post installation support
  • Support corporate network, phone system, printers, Audio/Video equipment, and other desktop related support
  • Document standards, best practices and policies as needed
  • Assist in managing cloud infrastructure accounts, including AWS, Azure, and Google Cloud Platform
  • Assist IT Director, Business Systems Analyst and Network Engineer with various projects and initiatives
  • Support any facilities related requests as needed
  • Strategic IT project work as needed
  • Up to 10% travel to remote offices/events for support
Desired Qualifications
  • 2-3 years of Desktop Support related experience
  • 2-3 years Mac support experience
  • Working knowledge of Active Directory, JIRA, operating systems (OS X, Windows), basic networking (TCP/IP), MS Office365, imaging tools (Casper, Deploy Studio, and etc), printer administration, and file permissions
  • Knowledge of and implementation of mobile device management systems (MDM)
  • Proficiency administering MS Exchange Online and Active Directory
  • Experience with threat management systems and endpoint protection

501-1,000 employees

Enterprise applications database
Company Overview
At Couchbase, their mission is to empower enterprises to develop, deploy, and run mission-critical applications anywhere by delivering a high-performance, flexible, and scalable modern database.
  • Culture, purpose, & impact - A sense of purpose in your work and shared passions with your teammates. Join an impact initiative group and experience the amazing feeling of Couchbase’s can-do culture.
  • Financial well-being - Market competitive pay, the ability to participate in the success of the company through equity programs, well thought out retirement options, and a number of recognition programs.
  • Flexibility & growth - Flexible time off, internal learning, and development opportunities, accreditations, boot camps, conferences, and a trust-based culture.
  • Community & belonging - Couchbase Cares promotes philanthropy, inclusion and belonging, worldwide Couchbase celebrations, and sustainability and green teams that impact our local communities.
  • Body, mind, & emotional - Medical, dental, vision, and life insurance coverage, paid parental leave, and a Flexible Spending Account for the things you care about most.
  • Environment & workspace - We are mindful of the environment and our individual workspaces. We provide an ergonomic and comfortable in-office setup, with food and supporting technology, or assist in the setup of an efficient home office environment.
Company Values
  • Be A Great Human, Always.
  • Act With Uncompromising Integrity, Period.
  • Serve Your Family, As Defined By You.
  • Attack Hard Problems, Driven By Customer Outcomes.
  • Play To Win, Together.
  • Make Tomorrow Better Than Today, Start Now.