Bellperson

Job Description

The primary duties of the Bell person are to help with the check in/ checkout processes, and to accommodate guests during their stay in a pleasant and efficient manner.

The Bell person is responsible for helping guests / clients into and out of the property to the best of his or her ability, and for providing the delivery of items to guests on an as needed basis.

• Must be able to stand and walk throughout entire shift.
• Engage guests waiting in line to check in.
• Must be able to work in a team and get along with others.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• AM, PM and Overnight shifts required.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Greet guest in a pleasant manner
• Load and unload and offload carts
• Escort guests to rooms, explain amenities and safety procedures
• Check/ store luggage for arrivals and departures
• Deliver messages to meeting rooms
• Deliver flowers and packages to guest rooms
• Complete room changes
• Give directions
• Open doors

Qualifications

•  Experience in a hotel or related field or high school diploma preferred. 
• Long hours sometimes may be required. 
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.