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Licensed Bilingual Behavioral Health Care Manager
Sign On Bonus, Remote
Confirmed live in the last 24 hours
Experience Level
  • LCSW, LMFT, or LPCC license issued by the state of California
  • Must have quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone
  • Strong understanding of cultural fluency
  • Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
  • Strong technical skills and comfort with technology innovation, past experience with CRM databases, Google suite, email, and video conferencing
  • Bilingual English/Spanish
  • Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
  • Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual's participation in ECM
  • Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
  • Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
  • Seek to listen openly to individuals and meets them where they are - understanding that adopting an “it's not my fault but it is my problem” attitude in all communication styles and approaches
  • Assist with linkage to ongoing behavioral health treatment upon individual's completion of participation in ECM
  • Support ECM team's caseload to identify and address barriers to care
  • Educate individuals on behavioral health conditions to improve health literacy
  • Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
  • Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
  • Facilitate and ensure recommendations are communicated across health care team
  • Track and manage caseloads using electronic medical records
  • Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment
Desired Qualifications
  • A fantastic listener and skilled at “reading people” - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
  • Excellent communication skills
  • Takes accountability to resolve a customer's needs to the best of his/her/their abilities
  • Comfortable building relationships with new people
  • Zest for problem solving, seeking answers, and thinking outside the box
  • Detail-oriented and organized self-starter
  • Reliable and comfortable in an ever-changing environment
Pair Team

11-50 employees