Customer Success Lead Data Scientist

Note: The candidate needs to be in California or Texas.

About Spotfire

Spotfire is a business unit of Cloud Software Group, one of the largest enterprise software companies in the world. Spotfire empowers businesses to their digital destinations by interconnecting everything in real time and providing visual data science for everyone, from business users to data scientists. Our more than 10,000 customers include:

• Majority of the top 10 Energy companies in the world
• Majority of the top 10 Life Sciences companies in the world
• 7 of the world’s top 10 Manufacturing companies
• Several other major companies in banking, retail, and airlines

We're looking for people with a passion to make a big difference by doing the job they love – dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, innovation-driven environment.

Overview

Our global Customer Success - Data Science team is a central part of the company strategy. The team focuses on customers, innovation, and the community of data scientists. A portion of the team’s creations will end up in our products to scale its impact. The team is responsible for enabling our client’s competitiveness by accelerating ROI from their investment in Spotfire. 

Operating across several sectors, our Customer Success Data Scientists have helped improve the drilling operations of several energy companies, built solutions for reducing fraud in financial trading, worked with NASA medical teams, helped increase yields at some of the biggest semiconductor companies,  and initiated changes in California traffic laws.
 
We are looking for a Lead Customer Success Data Scientist with experience in the High Tech Manufacturing sector to join our team. The right candidate is seeking an opportunity to deliver hands-on prowess and thought leadership to grow our customer’s analytical capabilities with Spotfire. You will join a team of highly collaborative individuals as a key team member and play a significant role in developing our capabilities. You will lead client conversations, mainly in the High Tech Manufacturing sector, represent the company at industry events and contribute to the active customer and partner community. You will lead technical customer engagements by developing analytical deliverables using methods from exploratory analytics to machine learning, statistical modeling, and AI. 

Responsibilities

• Lead technical customer engagements through understanding Spotfire use cases, providing guidance, and building prototypes. The High Tech Manufacturing sector will be the primary focus.
• Collaborate closely with other customer account team members to ensure customer success
• Collaborate with stakeholders on specific industry knowledge, analytics use cases and customer stories related to data science or machine learning in the High Tech Manufacturing sector
• Delve deep into manufacturing, energy, or similar types of analytical and data science challenges.
• Engage with customers through presales support and post-sales success projects.
• Perform and guide R&D topics in the field of applied machine learning and AI.
• Example topics of research and projects include Large Language Models, digital twin, anomaly detection in time series, or mathematical modeling of manufacturing processes.
• Create  re­usable  data  models,  workflows and  test  suites  in  order  to  streamline  project  delivery.
• Provide input into product management and engineering for the product roadmap.
• Innovate in the areas of application and deployment of machine learning.
• Tool Kit Development: create demos and templates with data science libraries.
• Technical marketing: create white papers, blogs and content for the Spotfire user community.
• Represent the team as a speaker or instructor in industry events and external conferences.

Required Qualifications

• 5+ years of experience in applying analytics to the High Tech Manufacturing sector problems.
• 5+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications. Experience with applying advanced analytics such as machine learning and optimization techniques to large, complex and disparate data sources.
• Superior communication and storytelling skills with data. The ability to comfortably communicate with customers’ senior industry personnel, provide compelling presentations and demonstrations of analytics software, and the business value of analytics projects demonstrating domain knowledge in a key Industry such as Manufacturing, Energy, Telecommunications, Financial Services, Healthcare, or Retail.
• Capability to formulate a real-world problem into a mathematical equivalent, propose various solutions, compare and contrast them, deploy the solution, validate the results, and present the results to technical and non-technical stakeholders.
• 5+ years of experience with Python or R and some knowledge of SQL. Some experience with other software environments e.g. Spotfire, Tableau, Qlikview, SPSS, KNIME, Azure, AWS and/or other data mining tools will be a plus. 
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment and communicate technical concepts to non-technical stakeholders
• Strong problem-solving skills, with the ability to identify key areas for improvement and develop data-driven solutions to address them.
• A Master’s or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study) with graduate classes in statistics and data mining.
   

Desired Qualifications

• Experience with other software components for data preparation and integration e.g. Data Virtualization and Big Data tools such as Hadoop and Spark and/or further programming or scripting environments e.g. .Net, Java, IronPython, Javascript, C++ is a plus.
• A PhD in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study) with graduate classes in statistics and data mining.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
 

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $172,114-$258,172 CA generally ranges: $179,598-$269,396 All other locations fall under our General State range: $149,665-$224,497 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO.
 

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749, HR directly via (954) 229-6896 or email at [email protected] for assistance.