Customer Engineer -Advanced
*This is a hybrid role and is based in Salt Lake City, Utah*
The Company
We’re Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data – from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.
Imagine the sheer breadth of talent it takes to inspire the future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.
Meet The Team
We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services, and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business, we need people like you to build those deep relationships and to passionately articulate our value proposition and deliver the service against customer maintenance contracts. This role will report into the Global Customer Services & Support (GCSS) organization in AMER.
What You Will Be Doing
As part of the Customer Service & Support (CS&S) organization, a Customer Engineer (CE) is a technical role focused on learning as well as providing direct support. CEs will work under the direction of a senior Customer Engineer, assisting in installations and/or maintenance, monitoring error logs and replacing components as needed. The CS&S Customer Engineer will provide expanded core skills, maintain client relationships within geography, deliver solutions support, lead escalation resolution, and mentor partners, customers, and new hires.
Responsibilities
- Assist with specified installations, under the direction of a senior level Customer Engineer depending on skill level acquired
- Replace simple failed components, such as HDD, FMD, SSD’s, Controllers, Power Supplies
- Responsible for Parts Return and administrative duties such as maintaining Salesforce
- Respond to trouble calls within Hitachi Vantara guidelines
- Communicates clearly with other team members and management
What You Bring To The Team
- 1 Year + Customer Service Experience
- General Technical Understanding
- Technical College or Trade School training in Computer Science or related field
- Experience with Hitachi or like storage, SAN and network environments, is a plus
- Must have basics of today’s technology platforms in the storage arena
- Operating Systems knowledge is a plus
- Must be able to work weekends and nights for on-call duty
Our Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension, and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.
Our Values
We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa – Harmony, Trust, Respect
Makoto – Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin – Pioneering Spirit, Challenge
#LI-CB1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
