Per Diem Pathology Specimen Processing Technician

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The main function of the Laboratory Specimen Processor is to manage the workflow of all specimens arriving at the central processing area of the laboratory. The primary objective of this position is to manage and triage samples, identify potential errors and maximize patient/client satisfaction. Position involves preparing, processing, and performing specimen accessioning for testing according to laboratory regulations. The processor will receive specimens into the laboratory, review paperwork and perform clerical duties. Use of the Laboratory Information System is essential. Handles and may process and prepare specimens sent to Reference laboratories. Distributes the work to the technical areas of the laboratory in a timely manner. Must demonstrate exceptional client service telephone skills.

Key Accountabilities

Processes specimens received in the laboratory from both internal and external locations. Accepting and accessioning specimens into the laboratory information system and distributing the work to the correct departments. Receives and manages the workflow of all specimens arriving in the processing area of the laboratory.

• Accurately reviews, accessions, or inputs the correct information in the LIS and/or Electronic Health Record (EHR), such as: patients’ name, age (DOB), provider, address and tests ordered.

• Accurately assess samples received compared to tests ordered. If there is a discrepancy resolves the discrepancy.

• Maintains safe and clean working environment by complying with procedures, rules, and regulations.

• Resolves reference lab issues by reviewing the electronic communication received in the lab.

• Prepares samples for send out including making the necessary aliquots, completing required paperwork, and storing samples correctly to ensure they are ready for pickup.

• Demonstrates proficiency in completing accurately the process for send-out testing.

• Exhibits excellent client service technique as well as following proper phone protocol.

• Responsible to follow up with physicians, coworkers and patients if recollects are identified.

• Reviews and addresses pending logs.

• Keeps work area clean and well stocked.

• Performs cleaning of refrigerators/freezers as per schedule.

• Keeps maintenance logs up to date.

• Reviewing paperwork, running checklists, and performing clerical duties including investigation of discrepancies and resolving problems with a minimum of supervisory intervention.

• Completes all assigned training on time.

• Performs other duties as requested.

Relationships (Reports to)

• Reports to the Processing Supervisor and/or Lab Manager.

• Establishes and maintains effective working relationships with coworkers, providers, managers, other administrative staff, vendors, patients and the public.

Qualifications (Education, Experience, Additional Skills & Requirements)

• High School graduate or equivalent. Previous lab experience preferred.

• Knowledge of medical terminology.

• Good time management skills.

• Good written and verbal communication skills are essential.

• Good word processing, computer, and math skills.

• Ability to work effectively and professionally under pressure.

• Ability to work in a team and to share responsibilities and duties.

• Ability to resolve interpersonal conflict in a straightforward and timely manner.

• Ability to set priorities, be organized and be a self-starter.

• Ability to be friendly, empathic and a good communicator.

• Ability to treat both staff and patients with respect.

Working Conditions, Physical Requirements

• Exposure to communicable diseases, toxic substances, preparations, and other conditions common to a Laboratory.

• Physical activity will include walking, standing, and sitting.

• Physical demands may also include lifting and carrying equipment up to 30 lbs. or providing physical assistance to patients.

• Primarily work Monday through Friday with occasional Saturdays.

• Other physical requirements include speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes; vision adequate to read correspondence, computer screen, forms, etc.; and good manual dexterity.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.