Thank you for considering Progyny!

We are looking for a Director of Carrier Revenue Operations to join our Finance team. You will be responsible for overseeing and managing relationships with health insurance carriers, ensuring the effective delivery of health insurance products and services. This role involves managing team performance, carrier performance, and developing strategies to optimize carrier partnerships. The ideal candidate will have a deep understanding of the health insurance landscape, an excellent communicator and strong leadership skills.

What you’ll do...

You will be responsible for overseeing Carrier Revenue Operations team and aspects of revenue claims management including the management and development of the team
Negotiate agreements with carriers, securing favorable terms and conditions
Monitor and evaluate carrier performance through metrics and reports, addressing any issues or opportunities for improvement
Collaborate with Implementation to ensure seamless integration and delivery of health insurance products and services
Analyze market trends and industry developments to identify potential carrier partnerships and enhance service offerings
Ensure compliance with regulatory requirements and company policies related to health insurance and carrier operations
Manage the implementation of new insurance products and services, coordinating with carriers to ensure smooth execution
Lead, mentor, and develop a team of carrier management professionals, fostering a culture of collaboration and excellence
Prepare and present reports on carrier performance, team performance, and other key metrics to senior management
Address and resolve any escalated issues or disputes with carriers in a timely and effective manner
Identify trends in claims denials, reimbursements and payment discrepancies and implement solutions to facilitate successful claims processing
Analyze large sets of data to identify trends, patterns, and insights. Utilize statistical methods and software tools to support data-driven decision-making
Lead executive reporting on claims processing, denials, cash flow, and various special projects
Anticipate & identify risks, drive the development and monitor the implementation of comprehensive mitigation strategies; coordinate financial operations responses to regulatory/client external audit requests

About you...

10+ years of experience in health care claims processing/accounting/finance operations
Bachelor’s degree required
Extensive experience in health insurance or carrier management roles, with a significant portion in a leadership capacity
In-depth knowledge of the health insurance industry, including regulatory requirements, carrier operations, and market trends
Experience managing a large team
Ability to tap into a wealth of knowledge and experience to solve problems and act as an internal consultant
Ability to effectively synthesize problems and implement solutions in a fast-paced environment
Strong experience in excel and comfortable working with large data sets to analyze and reconcile data
Excellent communication ability, able to partner with internal stakeholders, including senior leadership
Ability to present findings to executive leadership in a clear and concise manner

About Progyny:

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women’s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. 

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. 

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare’s Best Places to Work in Healthcare, Forbes’ Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain’s Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group 
Health, dental, vision and life insurance options for employees and family 
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time 
Company equity 
Bonus program

401(k) plan with company match
Access to on-demand legal and financial advice  
Company social events 
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting intoour NY office

In compliance with New York City’s Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $135,000 - $145,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].

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Director – Carrier Revenue Operations

Progyny

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