Full-Time
Onboarding Associate
Updated on 9/10/2026
Actalent
Engineering and sciences talent solutions
Compensation Overview
$20.19/hr
Jacksonville, FL, USA
Hybrid
Four days on-site and one day remote per week.
Bachelor's, Associate's
 People & HR (1) |
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- At least two years of experience in a customer service-related position, or an Associate degree.
- Strong written and verbal communication skills and the ability to interact effectively with diverse stakeholders.
- Attention to detail, prioritization, and strong organizational skills.
- Knowledge of organizational dynamics, key issues, and drivers.
- Strong decision-making abilities in complex and dynamic situations.
- Effective use of technology to streamline onboarding processes and enhance efficiency.
- Ability to tackle complex issues and develop practical solutions.
- Ability to adapt to new processes and technologies in a dynamic work environment.
- Provide customer service in interactions to support a positive consultant experience.
- Manage an average of 25 or more consultants and provide daily onboarding-status updates by noon local office time, including consultant calls and vendor follow-up.
- Follow up with consultants on onboarding requirements to support timely onboarding and customer satisfaction.
- Document consultant onboarding touchpoints and communicate updates through the shared onboarding platform.
- Receive and review onboarding triggers for accuracy and initiate onboarding within two hours.
- Validate new-hire Employee Status Form accuracy and coach field colleagues when forms are rejected.
- Use technology to manage pre-employment screening requirements and coordinate with Business Support Associates, recruiters, and sales teams.
- Enter and manage consultants' background and drug-screening processes, initiating screening within two hours.
- Ensure pre-employment documents and requirements are completed according to client expectations and applicable agreements.
- Participate in weekly touchpoints with recruiting partners and attend meetings for specialized hiring projects.
- Use the integrated Appian Automated Candidate Tracker, background and drug-screening vendors, PeopleSoft, Salesforce, Litmos, DocuSign, Microsoft Office, Connected, Vendor Management Systems, and Adobe.
- Submit new-hire onboarding paperwork to clients and Human Resources auditors and validate screenings, forms, and Form I-9 processing.
- Keep client employment requirements, forms, policies, and onboarding documents current and validated with the Compliance Department.
- Participate in client meetings with the field team for nuanced hiring projects and compliance updates.
- Enter new-hire data, onboarding-process updates, and required documentation accurately and promptly.
- Support onboarding issue resolution by working with field offices to communicate required activities.
- Process weekly compliance audits in accordance with client and federal regulations.
- Collaborate with Business Support, Travel and Expense, and case-resolution associates throughout the consultant experience lifecycle.
- A preferred degree in Business, Communications, Psychology, or Human Resources.
Actalent is a workforce and services company specializing in engineering and sciences. It provides contract talent, direct placement, consulting, and project services across engineering, construction, clinical, laboratory, healthcare, and scientific work. Clients use its recruiting network and managed teams to add specialist capacity or deliver technical initiatives. Its model combines recruiters, account leaders, consultants, delivery teams, and subject-matter practices. Roles span recruiting and sales as well as engineering, life sciences, clinical research, laboratory work, and project management.
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