Full-Time
Complaints Officer
Global Market Operations
Posted on 8/9/2025
Axis Capital
1,001-5,000 employees
Global specialty insurance and reinsurance provider
No salary listed
London, UK
In Person
 Customer Experience & Support (1) |
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- Proven experience in complaints handling within the London Insurance Market or a similar regulated environment.
- Strong understanding of FCA and Lloyd’s complaints regulations.
- Excellent written and verbal communication skills.
- Ability to manage sensitive issues with discretion and professionalism.
- Strong analytical and problem-solving abilities.
- Investigate and resolve complaints in accordance with FCA regulations and Lloyd’s guidelines.
- Liaise with internal departments and external stakeholders to gather relevant information and ensure timely resolution.
- Maintain accurate records of complaints and outcomes in the complaints management system.
- Prepare formal written responses to complainants, ensuring clarity, professionalism, and regulatory compliance.
- Identify trends and root causes of complaints to inform process improvements.
- Collaborate with Compliance, Legal, and Underwriting teams to ensure consistent handling of complex cases.
- Support internal audits and regulatory reporting requirements related to complaints.
- Provide training and guidance to staff on complaint handling procedures.
- Escalate high-risk or sensitive complaints appropriately.
- Represent AXIS Capital in Lloyd’s market forums and industry working groups related to complaints handling.
Axis Capital operates as a global specialty lines insurer and reinsurer. It provides tailored insurance and reinsurance solutions to clients across various industries, leveraging its expertise in specialty lines to deliver comprehensive coverage. The company works by offering customized risk-transfer products through a global network of 19 offices and strategic partnerships, supported by strong financial strength and high credit ratings to manage risk effectively. Its differentiators include a solid balance sheet, durable financial ratings, and a global presence that enables it to serve a diverse client base and adapt to market changes. The goal is to provide reliable, customized risk solutions for clients worldwide while maintaining financial stability and building strategic partnerships to navigate evolving market conditions.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Hamilton, Texas
Founded
2001
Simplify's Take
What believers are saying
- Q1 2026 premiums grew 20% YoY, net income rose 33% to $247 million.
- Anthony Izzo's April 2026 CCO appointment accelerates commercial strategy from Everest.
- Matthew Kirk's March 2026 CFO role strengthens capital management from Enstar expertise.
What critics are saying
- Executive turnover with Vogt's exit after 16 years disrupts finance execution.
- 20% premium surge in Q1 2026 hides underpricing, spikes combined ratio above 100%.
- $300 million Citibank facility expires March 2027, triggers refinancing crisis.
What makes Axis Capital unique
- AXIS Capital specializes in niche risks like terrorism, marine, energy, and political coverage.
- Founded post-9/11 in 2001 Bermuda with $1.7 billion capital targeting specialty gaps.
- Expert underwriting leverages 2000 employees across 20 global offices in 50+ languages.
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Benefits
Health Insurance
401(k) Retirement Plan
Paid Vacation
Wellness Program
Company News
AXIS Capital Holdings has recently extended and amended its US$300 million secured letter of credit facility with Citibank Europe to March 31, 2027, while installing Matthew Kirk as its new Chief Financial Officer, completing a planned leadership transition across key subsidiaries. Together with industry commentary highlighting AXIS’s emphasis on specialty underwriting and digital capabilities, these financing and leadership changes may subtly reshape how investors assess the group’s balance...
Matt Kirk assumes role of AXIS Chief Financial Officer. Posted on: March 26, 2026 By: Insurance Updates PEMBROKE, Bermuda, March 26, 2026 (GLOBE NEWSWIRE) - AXIS Capital Holdings Limited ("AXIS Capital" or "AXIS" or the "Company") (NYSE: AXS) today announced that Matthew Kirk has assumed the role of Chief Financial Officer at AXIS, effective March 31, 2026, completing a planned leadership transition, which was first announced on August 14, 2025. Mr. Kirk reports directly to AXIS President and CEO Vince Tizzio, serves on the Company's Executive Committee, and is based in New York. "We are proud and excited to appoint Matt as our CFO, and grateful to him and Pete for their partnership in leading a seamless transition process," said Mr. Tizzio. "In his four months serving as a strategic advisor, Matt has already demonstrated tremendous value to our organization. He brings deep financial leadership experience on a global scale, a strong understanding of the Property & Casualty insurance sector, and a management style that aligns with our values. As we enter the next chapter in our specialty leadership journey, we are privileged to have Matt as part of our executive leadership." Mr. Tizzio added: "We express gratitude to Pete for his 16 years of service to our Company. He has been instrumental in advancing our multi-year transformation and positioning the Company for sustained profitable growth. We are grateful for Pete's partnership during this transition period and for the strong foundation he leaves behind." In light of the successful transition of the CFO duties, Mr. Vogt will be departing AXIS timed to Mr. Kirk's appointment and will no longer stay on as a strategic advisor through year-end as had been previously announced. Mr. Kirk said, "I'm honored to formally step into the role of Chief Financial Officer at AXIS. AXIS has made significant progress in recent years in executing its specialty underwriting strategy and I look forward to building on that momentum alongside Vince, the leadership team, and AXIS colleagues globally." About Matthew Kirk Matthew Kirk was appointed Chief Financial Officer of AXIS Capital in March 2026. He previously served as special advisor to the CEO from October 31, 2025 until his appointment as CFO. Mr. Kirk joined AXIS from Enstar Group Limited, where he served as CFO overseeing the company's global finance functions. Prior to that, he was Group Treasurer at Enstar, responsible for treasury, capital management, and investor relations. Before joining Enstar, Mr. Kirk held senior leadership roles at Sirius International Insurance Group, including Group Treasurer and President and Managing Director of Sirius Investment Advisors. He began his career at Arthur Andersen as an Assurance and Business Advisory Manager. Mr. Kirk received his B.S. from the University of Delaware and an M.B.A. from Columbia University. About AXIS Capital AXIS Capital, through its operating subsidiaries, is a global specialty underwriter and provider of insurance and reinsurance solutions. The Company has shareholders' equity of $6.4 billion at December 31, 2025, and locations in Bermuda, the United States, Europe, Singapore and Canada. Its operating subsidiaries have been assigned a financial strength rating of "A+" ("Strong") by Standard & Poor's and "A" ("Excellent") by A.M. Best. For more information about AXIS Capital, visit its website at www.axiscapital.com. | Investor Contact | Media Contact | | Cliff Gallant | Nichola Liboro | | +1 (415) 262-6843 | +1 (212) 940-3394 | | [email protected] | [email protected] |
Everest appoints Jason Busti as Head of North America Treaty Reinsurance. * 1 hr ago Everest Group, Ltd. ("Everest" or "the Company") (NYSE: EG), a global specialty reinsurance and insurance leader, today announced the appointment of Jason Busti as Head of North America Treaty Reinsurance to lead the division's treaty reinsurance business across the United States, Bermuda, and Canada. He will report to Jill Beggs, EVP and CEO of Reinsurance and will serve as a key member of her leadership team. "Jason is a highly respected leader with a deep understanding of the North American reinsurance market and a proven track record of building strong client partnerships," said Jill Beggs. "His extensive experience managing large treaty portfolios and longstanding relationships with clients and brokers across the industry make him exceptionally well positioned to lead our North America business." Prior to joining Everest, Mr. Busti served as President of North America at AXIS Re, where he led treaty reinsurance operations across the United States, Bermuda, and Canada. Earlier in his career, he spent more than 20 years at Swiss Re, holding a range of senior leadership roles including Managing Director, Client Executive, responsible for leading Client Management and Broker Market Underwriting Teams driving profitable growth across global client portfolios. Mr. Busti earned a Master's degree in Finance and International Business and a Bachelor's degree in Finance from Iona College. "Jason is an excellent addition to our senior leadership team, and I look forward to working with him as we continue to strengthen our offering throughout North America and deliver long-term value to our partners," added Jill Beggs. About Everest Everest Group, Ltd. (Everest) is a global underwriting leader providing best-in-class property, casualty, and specialty reinsurance and insurance solutions that address customers' most pressing challenges. Known for a 50-year track record of disciplined underwriting, capital and risk management, Everest, through its global operating affiliates, is committed to underwriting opportunity for colleagues, customers, shareholders, and communities worldwide. Everest common stock (NYSE: EG) is a component of the S&P 500 index. Additional information about Everest, its people, and its products can be found on its website at www.everestglobal.com. This news release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995 and other U.S. federal securities laws. Wpgxfox28 intend these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements in the U.S. federal securities laws. Forward-looking statements about the adverse development cover reinsurance transaction reflect management's current expectations based on assumptions Wpgxfox28 believe are reasonable but are not guarantees of performance. Actual results may differ materially from those contained in forward-looking statements made on behalf of the Company. Forward-looking statements involve risks and uncertainties including the actual impact of the adverse development cover reinsurance transaction and other factors described in its SEC filings, including but not limited to its latest Annual Report on Form 10-K. The Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
DUAL North America names Ashby CEO. March 17, 2026 DUAL Group announced the the appointment of Ed Ashby as chief executive officer, DUAL North America, effective March 23. Ashby will lead the U.S. business from New York, reporting to Richard Clapham, CEO, DUAL Group. Ashby joins from Axis, where he was chief commercial officer. Prior to that, he held leadership roles at QBE, including head of global distribution, North America and head of credit and surety. He brings 30 years of experience in the U.S. market, having begun his career in the UK. Clapham said Ashby will "focus on expanding our offering for our U.S. broker network and their clients, strengthening our carrier partnerships, and creating additional capacity vehicles." London-based DUAL, a managing general agent, is the underwriting arm of Howden Group. CEO David Howden said the U.S. "represents the single largest growth opportunity for DUAL." "Our ambition to accelerate our model in North America - attracting the very best underwriting talent and giving them a platform to drive innovative capacity and products to meet the needs of brokers and clients - matches the opportunity that this important market presents," he added. John Johnson was CEO of DUAL North America, a role he held since DUAL acquired Align Financial Holdings in 2021. Johnson was president at Align. Clapham thanked Johnson, who will be working with Ashby to "ensure a seamless transition." Was this article valuable?
Christophe White joins Axis from Allianz Trade. Christophe White has joined Axis as head of credit and political risk. He will be based in London.White previously spent almost five years at Allianz Trade, where he rose to global head, transactional cover unit.Before Allianz Trade he was at Euler Hermes, and before that he was senior VP of trade...