Full-Time
Customer Operations Lead
Posted on 2/11/2023
Software development & debugging tool
Senior
Remote
- East Coast or Central time zone strongly preferred
- Experience scaling and building a high performing customer support team (you must have managed a team of 2 or more)
- Analytical thinking and background in creating internal processes and tooling
- Passion for technology, products, and Linear's mission. Experience working with technical or engineering user base
- Experience troubleshooting technical issues, including APIs and integration setups (Github, etc.). Ability to reproduce bugs (Slack, Sentry, Zendesk, Figma, etc) in various environments (different browsers, Windows, Mac, Mobile, etc)
- Excellent written communication and customer service skills. Able to present and give demos to enterprise-level customers in an engaging and effective way
- A strong interest in developer community engagement
- Customer operations covers a wide range of responsibilities and scope. Your first mission will be to scale and organize our customer support and community management programs
- Design and implement processes that deliver a high-quality customer and product experience
- Implement a metrics driven approach that helps us evaluate the success of our Product Support function and gives founders give insight into areas of improvement
- Surface customer feedback and insights that help shape our product roadmap
- Lead an in-house team of 4 senior Product Support team members
- Define the mission and strategy for Product Support at Linear, focusing on highest impact areas
- Scale our community and customer outreach programs, such as Slack and developer communities, technical demos, and early access releases
- A basic understanding of what web development is and how it works. You don't have to write code but familiarity with GitHub, APIs, Javascript, or SQL is a plus
Linear is a company on a mission to bring back the magic of software by building tools for the next generation of high-impact companies and empowering the world's best product and engineering teams to do their best work and build products that feel magical again.
Company Stage
Series B
Total Funding
$52.2M
Headquarters
San Francisco, California
Founded
2019
6 month growth
↑ 10%1 year growth
↑ 68%2 year growth
↑ 130%Benefits
Work life balance
Competitive salary and equity
Employee-friendly equity terms (early and extended exercise in the US)
Work remotely, no commuting to the office
Health, dental and vision insurance (US)
5 weeks paid vacation
Parental leave
M1 Macbook Pro, 5K display and accessories
Stipend to set up your home office
Latest productivity software
Paid lunch and coffee during work days
Paid co-working space/desk at an office
Regular team events and offsites
Quarterly hack weeks
401(k) Plan (US)