Account Manager

As our Account Manager, you’ll be the main point of contact for our top 50 customers, ensuring they get the most out of Privy. You’ll conduct regular check-ins to understand their priorities, identify pain points, and surface opportunities for upsell and expansion. Beyond this, you’ll work closely with engineering to coordinate customer-driven product requests and synthesize monthly readouts on customer sentiment for the broader team.

What you'll do

• Maintain regular check-ins with our top 50 customers to gather feedback, address concerns, and deepen relationships.

• Design a lightweight process to ensure customer happiness on the top 150 accounts.

• Identify upsell opportunities and drive adoption of the most relevant Privy features.

• Serve as the customer advocate, ensuring their needs are clearly communicated to the engineering and product teams.

• Quarterback engineering buildout requests for high-priority customers, ensuring smooth execution.

• Synthesize and present monthly customer sentiment readouts for the broader team.

• Work cross-functionally with support, sales, and product to ensure a best-in-class customer experience.

What we're looking for

• 3+ years of experience in account management, customer success, or a related role, ideally in developer tools, fintech, or crypto.

• Strong relationship-building skills—able to connect with both technical and non-technical stakeholders.

• A customer-obsessed mindset, with a proactive approach to problem-solving.

• Ability to identify expansion opportunities and drive upsell in a consultative manner.

• Excellent written and verbal communication skills.

Bonus points if you have...

• Passion for crypto and developer tools.

• Experience coordinating customer-driven feature requests with product and engineering teams.