Full-Time
Residential Customer Care Specialist
Posted on 9/19/2025
Armstrong Group
201-500 employees
Diversified holding company; telecom, real estate
No salary listed
Cranberry Twp, PA, USA
In Person
 Customer Experience & Support (2) |
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- High School Diploma or equivalent
- This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen
- Know how to navigate computer-based applications, demonstrating an accurate typing speed of 35 words per minute. Experience with Microsoft Office
- Positive Communicators – Enjoy what you do and let the world know it!
- Soft skills competency – Friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty. Independent thinking and multitasker
- Our Customer Service Reps provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
- Customer Service Reps provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
- Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
- Present, promote and upsell products/services to existing and prospective customers
Armstrong Group is a family-owned holding company with a diversified portfolio that includes telecommunications, cable TV and internet services, and real estate. The telecommunications arm builds and operates networks to deliver cable television and broadband to homes and businesses. Beyond telecom, the group holds real estate interests and manages assets across multiple industries, reflecting its evolution from a local line-construction business into a multi-sector organization. What sets Armstrong Group apart is its long-running, family-led ownership combined with a strategic focus on diversification across complementary sectors, rather than relying on a single industry. Its goal is to grow and sustain value over the long term by expanding its portfolio and geographic reach while maintaining family control.
Company Size
201-500
Company Stage
N/A
Total Funding
$13.1M
Headquarters
null
Founded
1946
Simplify's Take
What believers are saying
- 10G fiber network rollout captures premium business connectivity market share.
- Rural broadband expansion into underserved Pennsylvania, Ohio, West Virginia markets.
- Diversified portfolio across telecommunications, utilities, food products reduces revenue concentration.
What critics are saying
- Conxxus and national competitors erode market share with superior speeds.
- Family ownership restricts capital access versus publicly-funded BEAD grant competitors.
- Legacy cable infrastructure excludes Armstrong from AI edge computing contracts.
What makes Armstrong Group unique
- 11th largest US cable MSO with 400,000+ customers across six-state region.
- Added 1,000 miles of fiber in 12 months with 10G PON technology.
- Family-owned structure enables long-term regional strategy versus quarterly-focused competitors.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Company News
After graduating with an engineering degree, Stewart went to work for PPG and later became CEO of the Armstrong Group, a family-owned, Butler, Pa.-based corporation that provides cable telecommunications, security, real estate and other services.
CRANBERRY TWP — In a change county commissioners chairwoman Leslie Osche called “transformational for the county,” Armstrong on Thursday announced the availability of its new fiber network services.