Case Coordinator

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Job Posting Title:

Case Coordinator - Residential Accountability

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - ODS - SAA - Residential Advocacy (Xavi Boes (00081901))

Work Location:

Grace King Hall - Office

Pay Grade:

Professional

Job Description:

Louisiana State University invites applications for the position of Case Coordinator – Residential Accountability working with student conduct within Student Advocacy & Accountability (SAA) and Residential Life. Reporting to the Residential Accountability Manager, this position assists in the interpretation and administration of the LSU Code of Student Conduct and Residential Life policies. This position assists the Residential Accountability Manager in all areas of student conduct including, but not limited to: supporting institutional case management, oversight of educational outcomes, collaboration with SAA and Residential Life on conduct officer training, evaluation of hearing officers, and works on special projects that may include policy development and assessment.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Serves as a case manager and hearing officer responsible for the prompt and impartial investigations of allegations and adjudication of the LSU Code of Student Conduct, the Residential Life Living on Campus Handbook, and other University policies.
• Assists the Residential Accountability Manager in the intake of cases and assigning to in-community staff members via the Maxient database.
• Supports case management through monitoring accountability case timelines, follow-ups, and assisting staff members as needed.
• Assists with the development and implementation of training for Residential Life in-community staff members regarding conduct processes.
• Oversees conflict resolution measures within Residential Life for on-campus residents, staff members, and other involved parties.

OPPORTUNITIES FOR LEADERSHIP:

Enhance and Develop Training and Development of Case Managers

Residential Education staff members assist with the accountability process as case managers, among other job responsibilities. This role will work in conjunction with the Residential Accountability Manager to develop training for case managers, with a focus on developing essential skills in entry-level and graduate staff, reporting performance concerns to supervisors to address in a timely manner, and maintaining a case management process that is fair and equitable to students.

Advance Community Education and Engagement

The Case Coordinator will provide support for on-campus residents by creating and developing resources, presentations, modules, and trainings to assist residents in understanding LSU and Residential Life policies, processes, and resources.

Elevate Consistency and Collaboration in Accountability Processes

The Case Coordinator will engage in effective practices to strengthen consistency and support provided to students navigating the accountability process within Residential Life. Close partnership with the Residential Life Accountability Manager and the Case Coordinator will allow the residential accountability team to foster a sustainable and effective collaboration between Residential Life and Student Advocacy & Accountability, LSU University Police Department, and other essential campus stakeholders.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

Collegial team-player who actively builds authentic and mutually-beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.

Has a sincere positive regard for all persons including co-workers, faculty, staff, students, and student organizations and displays an eagerness to develop sustainable partnerships to best support the LSU campus community.

Treats each student with respect throughout the conduct process.

Effective communicator adept at planning, organizing, and coordinating multiple projects and initiatives simultaneously.

Dedication to effectively training and developing skillsets in Residential Education staff members as a the subject matter expert in the Accountability process; understands how to encourage the team to challenge themselves and provide support when appropriate.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

RESPONSIBILITIES:

Direct Student Support (60%): Serve as a case manager for conduct cases. Conducts prompt, impartial, and thorough investigations and adjudications of the LSU Code of Student Conduct, Residential Life, and University policies. Assist the Residential Accountability Manager in the intake of cases including reviewing and proofing incident reports, and assigning cases to in-community staff.

Program Support (20%): Assist with development and implementation of training for Residential Life in-community staff members to carry out due process as outlined in the Code and/or alternate resolution procedures. Plans, organizes, administers, and delivers programming to students, faculty, and staff regarding SAA/Residential Life, the Code, and University policies. Provide support for the University Hearing Panel process. Oversees conflict resolution measures within Residential Life, including Roommate Agreement process.

Administrative Support (10%):Responsible for the day-to-day operations for Residential Life through administrative management of Maxient caseload. Demonstrates divisional attitudes and priorities in all aspects of work.

Quality Control (5%): Ensures every aspect of administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to improve level of all services, events, programs, and experiences in department for continuous improvement every academic year.

Other Duties (5%): Attend SAA and Residential Education staff meetings. Other duties as assigned by supervisors. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

MINIMUM QUALIFICATIONS:

• A Bachelor’s Degree and at least one year of related professional experience working with student conduct, residential Life, or closely related experience OR Master’s Degree from an accredited institution of higher education.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

PREFERRED QUALIFICATIONS:

• Master’s Degree from an accredited institution of higher education in College Student Personnel Administration, Higher Education Administration, or related field.
• Two years of experience working with student conduct, residential Life, or closely related experience.
• Experience working with students in crisis.
• Experience with student conduct, specifically residentially based.

ADDITIONAL REQUIREMENTS/EXPECTATIONS:

This position may be required to report to campus in times of emergency and/or closure per PS-18.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by February 27th, 2026. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Additional Job Description:

Special Instructions:

Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Kara Helgeson at [email protected].

Posting Date:

January 13, 2026

Closing Date (Open Until Filled if No Date Specified):

May 13, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information: