Network Operations Center
Noc, Technician
Posted on 4/3/2023
INACTIVE
Bandwidth

1,001-5,000 employees

Global network provider enhancing communication reliability and
Company Overview
VIXXI Solutions, operating under Bandwidth, offers a robust global network that ensures unparalleled reliability and proximity to customers, providing a competitive edge in the communication industry. The company's culture emphasizes adaptability, supporting growth and scalability according to business needs. Their direct connection in numerous countries as a national operator demonstrates their industry leadership and commitment to technical advancement.

Company Stage

Series A

Total Funding

$26.1M

Founded

2005

Headquarters

Cary, North Carolina

Growth & Insights
Headcount

6 month growth

NaN%

1 year growth

NaN%

2 year growth

NaN%
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Bachelors degree or relevant work experience
  • 1-3 years working in a network operations environment
  • Understanding of carrier-level VoIP-based technologies
  • Possess excellent technical problem-solving skills and attention to detail
  • Flexibility to work additional shifts where required
  • Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement
  • Ability to prioritize work while multi-tasking
  • Ability to work independently and take ownership of issues with limited supervision
  • Excellent written and oral communication
Responsibilities
  • Perform identification classification, prioritization of incidents affecting the Bandwidth network 2. Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution 3. Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
  • Take ownership of each incident and perform escalations where required
  • Troubleshoot VoIP calls at the SIP level
  • Follow processes and procedures provided by senior NOC personnel
  • Execute all job responsibilities during 2nd/mid shift
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
  • All new hires receive four weeks of PTO
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
  • “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist
Desired Qualifications
  • 2 or 4 year Technical degree or experience working in technical environment
  • Technical industry certifications is a plus
  • Technical troubleshooting experience