Network Operations Center @ Bandwidth

Network Operations Center

Noc, Technician

Posted on 4/3/2023

INACTIVE

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

Bachelors degree or relevant work experience
1-3 years working in a network operations environment
Understanding of carrier-level VoIP-based technologies
Possess excellent technical problem-solving skills and attention to detail
Flexibility to work additional shifts where required
Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement
Ability to prioritize work while multi-tasking
Ability to work independently and take ownership of issues with limited supervision
Excellent written and oral communication

Responsibilities

Perform identification classification, prioritization of incidents affecting the Bandwidth network 2. Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution 3. Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
Take ownership of each incident and perform escalations where required
Troubleshoot VoIP calls at the SIP level
Follow processes and procedures provided by senior NOC personnel
Execute all job responsibilities during 2nd/mid shift
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
All new hires receive four weeks of PTO
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist

Desired Qualifications

2 or 4 year Technical degree or experience working in technical environment
Technical industry certifications is a plus
Technical troubleshooting experience

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The ideal NOC Technician will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This is a role that requires individuals to display diligence and quickly learning skill sets ranging from IP networking to VoIP knowledge in a complex troubleshooting environment.

What You’ll Do:

Perform identification classification, prioritization of incidents affecting the Bandwidth network 2. Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution 3. Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
Take ownership of each incident and perform escalations where required
Troubleshoot VoIP calls at the SIP level
Follow processes and procedures provided by senior NOC personnel
Execute all job responsibilities during 2nd/mid shift

What You Need:

Bachelors degree or relevant work experience
1-3 years working in a network operations environment
Understanding of carrier-level VoIP-based technologies
Possess excellent technical problem-solving skills and attention to detail
Flexibility to work additional shifts where required
Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement
Ability to prioritize work while multi-tasking
Ability to work independently and take ownership of issues with limited supervision
Excellent written and oral communication

Bonus Points:

2 or 4 year Technical degree or experience working in technical environment
Technical industry certifications is a plus
Technical troubleshooting experience

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

Applicant Privacy Notice

#SJ

1,001-5,000 employees

Website

Global enterprise communications platform

Company Overview

Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.

Benefits

100% Medical & Dental Coverage
401(k) & College Savings Plan
PTO with Email Embargo
Free Gym Membership
90 Minute Workout Lunches
Employee Development Opportunities

Company Core Values

Serve
Communicate & Comit
Innovate & Integrity
Lead & Learn