Head of SME & Growth

Posted on 10/27/2023

INACTIVE

1,001-5,000 employees

Global financial platform for business payments and operations

Company Overview

Airwallex, a global financial platform, is a trusted partner for businesses seeking efficient management of payments, treasury, and spend management. With its proprietary infrastructure, the company significantly reduces the complexity of global financial operations, enabling businesses to expand internationally with ease. The company's competitive advantage lies in its cost-effective and transparent local payments network, which allows businesses to operate globally while maintaining local efficiency, as evidenced by the significant savings and operational speed reported by its clients.

Financial Services

Company Stage

Series E

Total Funding

$1B

Founded

2015

Headquarters

Melbourne, Australia

Growth & Insights

Headcount

6 month growth

↑ 9%

1 year growth

↑ 16%

2 year growth

↑ 47%

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Sales

Segment

CategoriesNew

Growth & Marketing

Requirements

An SME Business expert - You have proven expertise in the North America SME segment, whether in the payments segment, e-commerce, or businesses addressing essential SME customer needs
A seasoned leader - You have been responsible for shaping comprehensive growth and acquisition strategies while successfully leading teams of 10 + people
A hands-on enthusiast - Particularly when it comes to creating your top-tier growth team
Data driven - You excel at utilizing data and can provide concrete numerical examples to showcase your past success, achievements and accomplishments
Budget-Savvy - You possess a keen understanding of budget management, skillfully balancing customer growth, costs, and retention rates to optimize maximum return on investment and deliver exceptional value for expenditures
A forward thinking innovator - You thrive on sharing your expertise, staying updated on the latest trends, and gaining insights into the ever-evolving digital landscape
A collaborative team player - You take pleasure in overseeing internal stakeholders and nurturing productive relationships with external agency partners
Team leadership experience (from the ground up)
10 + years experience in SME focused growth roles
A Bachelor's Degree in a related field B2B high-volume growth expertise
Early stage company adaptability
Proven customer base expansion (from the ground up)
Payments industry background (not required but highly desired)

Responsibilities

Develop and nurture key channels including Channel Partnerships, Events, Inbound and Outbound Sales
Play a crucial role in shaping the primary verticals and product value proposition to fuel market growth
Have a proven track record and strong understanding of modern practice in building multi-functional, multi-channel customer acquisition operations
Collaborate closely with the Growth Marketing team to strategize and execute effective customer acquisition campaigns
Scale a commercial function for tailored for SMEs overseeing onboarding, customer support, go-to-market strategies, and pricing
Take charge of overseeing the performance within the country/region including expansion efforts into Canada
Serve as the prominent representative of Airwallex within the SME business segment in your region
Work collaboratively with the other regions and the global SME team to develop the optimal user experience and tools to continue to sustain and drive exponential growth
Have the ability to balance vision setting (in collaboration with the Strategy team) and rigorous execution
Hire, develop, and retain a best-in-class sales team

Desired Qualifications

Past experience in the Canadian market (is a plus)

Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We’ve grown to 13 global locations and have raised over $900 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.

The Role:

As the Head of SME & Growth, US you will lead the team responsible for acquiring, onboarding, retaining and monetizing our SME customers in the US. You will have complete P&L responsibility for the SME business and play a pivotal role in expanding and strengthening the local team to drive exponential growth for Airwallex within the SME segment.

You Will:

* Develop and nurture key channels including Channel Partnerships, Events, Inbound and Outbound Sales

* Play a crucial role in shaping the primary verticals and product value proposition to fuel market growth

* Have a proven track record and strong understanding of modern practice in building multi-functional, multi-channel customer acquisition operations

* Collaborate closely with the Growth Marketing team to strategize and execute effective customer acquisition campaigns

* Scale a commercial function for tailored for SMEs overseeing onboarding, customer support, go-to-market strategies, and pricing

* Take charge of overseeing the performance within the country/region including expansion efforts into Canada

* Serve as the prominent representative of Airwallex within the SME business segment in your region

* * Work collaboratively with the other regions and the global SME team to develop the optimal user experience and tools to continue to sustain and drive exponential growth

* Have the ability to balance vision setting (in collaboration with the Strategy team) and rigorous execution

* Hire, develop, and retain a best-in-class sales team

You Are:

* An SME Business expert - You have proven expertise in the North America SME segment, whether in the payments segment, e-commerce, or businesses addressing essential SME customer needs

* A seasoned leader - You have been responsible for shaping comprehensive growth and acquisition strategies while successfully leading teams of 10 + people

* A hands-on enthusiast - Particularly when it comes to creating your top-tier growth team

* Data driven - You excel at utilizing data and can provide concrete numerical examples to showcase your past success, achievements and accomplishments

* Budget-Savvy - You possess a keen understanding of budget management, skillfully balancing customer growth, costs, and retention rates to optimize maximum return on investment and deliver exceptional value for expenditures

* A forward thinking innovator - You thrive on sharing your expertise, staying updated on the latest trends, and gaining insights into the ever-evolving digital landscape

* A collaborative team player – You take pleasure in overseeing internal stakeholders and nurturing productive relationships with external agency partners

You Bring:

* Team leadership experience (from the ground up)

* 10 + years experience in SME focused growth roles

* A Bachelor’s Degree in a related field B2B high-volume growth expertise

* Early stage company adaptability

* Proven customer base expansion (from the ground up)

* Past experience in the Canadian market (is a plus)

* Payments industry background (not required but highly desired)

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters.

Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.