Workplace Experience Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Manager

Account Management – Work Dynamics

Job Overview:

We are seeking a dynamic and innovative Workplace Experience Manager to join our Facility Management team. The ideal candidate will be responsible for creating and maintaining an exceptional workplace environment that enhances employee satisfaction, productivity, and well-being. This role will focus on developing and implementing strategies that optimize the overall workplace experience, integrating facilities management, technology, and human-centric design. A key aspect of this role is to improve our client's employee experience, ensuring efficient issue resolution and boosting employee retention through a positive workplace atmosphere.

Key Responsibilities:

Develop and implement a comprehensive employee experience strategy that addresses all aspects of the workplace, from physical environment to digital tools and support services. Create and manage an efficient system for reporting, tracking, and resolving workplace issues, ensuring prompt and effective solutions for employees. Establish and maintain clear communication channels for employees to provide feedback, report issues, and suggest improvements. Analyze patterns in workplace issues and employee feedback to proactively identify and address potential problems before they escalate. Collaborate with HR to develop retention strategies that leverage workplace experience as a key factor in employee satisfaction and loyalty. Design and implement programs and initiatives that make the workplace more appealing and encourage employees to come to work, such as wellness programs, social events, and learning opportunities. Create a welcoming and inclusive environment that caters to diverse employee needs and preferences. Regularly assess and improve the onboarding experience for new employees, ensuring they feel welcomed and supported from day one. Develop and implement recognition programs that celebrate employee contributions and milestones within the workplace. Develop and implement workplace experience strategies that align with company culture and business objectives. Oversee the day-to-day operations of facility management, ensuring a seamless and positive experience for employees and visitors. Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience. Manage vendor relationships and contracts related to facility services, including cleaning, maintenance, and catering. Lead initiatives to improve workspace utilization, flexibility, and efficiency. Implement and manage cutting-edge workplace technologies to enhance user experience and operational efficiency. Develop and monitor key performance indicators (KPIs) to measure the effectiveness of workplace experience initiatives. Conduct regular surveys and gather feedback to understand employee needs and preferences. Manage workplace change initiatives, including office relocations, renovations, and new workspace designs. Ensure compliance with health and safety regulations and implement best practices for a safe work environment. Oversee sustainability initiatives within the workplace, promoting eco-friendly practices and energy efficiency. Manage budgets related to workplace experience and facility management projects. Stay informed about industry trends and innovations in workplace design and employee experience.

Qualifications:

Bachelor's degree in Hotel Management, Business Administration, or a related field. 5+ years of experience in facility management or workplace experience roles. Strong understanding of modern workplace trends and best practices. Excellent project management and organizational skills. Proven track record in implementing successful workplace initiatives. Strong leadership and interpersonal skills with the ability to work across all levels of the organization. Proficiency in facility management software and workplace analytics tools. Knowledge of relevant health, safety, and environmental regulations. IFMA or IWFM certification is preferred. Experience in customer experience management or employee engagement roles is a plus. Understanding of human-centered design principles and their application in workplace settings. Familiarity with employee engagement metrics and retention strategies.

Key Competencies:

Strategic thinking and problem-solving skills Strong communication and presentation abilities Adaptability and flexibility in a fast-paced environment Customer service orientation Innovation and creativity in workplace solutions Data analysis and interpretation skills Change management expertise Empathy and emotional intelligence Proactive problem-solving and conflict resolution skills Ability to create and nurture a positive workplace culture Experience in implementing employee feedback systems and acting on insights

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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