Full-Time

Manager of Client Support Engineering

Confirmed live in the last 24 hours

Abacus Group LLC

Abacus Group LLC

51-200 employees

Hosted IT solutions for investment firms

Cybersecurity
Financial Services

Compensation Overview

$130k - $140kAnnually

Senior

New York, NY, USA

Hybrid role requiring commuting to NYC office.

Category
IT Project Management
IT Support
IT & Security
Required Skills
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Strong knowledge of client/server, Active Directory and Windows Server Operating system technologies
  • Strong technical skills in the following areas: Azure Active Directory, Exchange Online, Teams, SharePoint, Intune Device Management, Microsoft 365, 2FA (Microsoft Authenticator/DUO)
  • Knowledge of antivirus and anti-SPAM software (Proofpoint, SentinelOne, Mimecast, etc.)
  • Knowledge and experience working with Cisco telephone products (Cisco UCM, Cisco IP handsets, and softphone (Jabber, Teams Phone)
  • Self-motivated, detail-oriented and organized
  • Excellent communication (oral and written), organizational, and presentation skills
  • Data analysis skills including experience with MS Excel
  • Experience with common data analysis and visualization tools
  • Ability to work independently and efficiently to meet deadlines
  • Ability to assess and prioritize work in a fast-paced environment
  • Ability to manage resources both laterally & vertically
  • Bachelor's degree preferred
  • Technical certifications and training a plus
  • 5 years minimum experience in a relevant field
  • Previous experience managing individuals or a team
  • Experience with metrics, reporting and SLA management
  • Excellent written and verbal communication skills
  • Must be willing to travel on an occasional basis
  • Ability to commute to NYC office in a hybrid fashion
  • GREAT ATTITUDE, team player always willing to pitch in and take on new tasks
  • Proactive/flexible nature - if you see something that can be improved, suggest it
Responsibilities
  • Responsible for managing the day-to-day performance and accountability of the East Coast Client Support Engineering team
  • Execute the overall client support strategy and drive team and individual performances through metrics, reporting and client feedback
  • Ability to work in a widespread geographic and varied cultural environment
  • Manage and coach a team consisting of 6-8 Client Support Engineers
  • Develop and coach the team through knowledge sharing and implementing best practices in day-to-day activities
  • Must attend and lead weekly team and individual meetings
  • Provide feedback about your respective team to management group as needed
  • Work with Client Support Managers to identify service trends.
  • Coordinate with Engineering teams on platform changes and widespread service issues
  • Communicate with clients, vendors, and partners regarding support requests and incidents
  • Responsible for creating and managing schedules to ensure maximum coverage levels are met across the support organization
  • Review/approve timesheets for team members in ConnectWise
  • Must have the availability to work outside of your scheduled hours should the need arise and participate in on-call rotation with other managers
  • Conduct Mid-Year and End of year reviews of direct reports, as well as other reviews that may occur

Abacus Group, LLC provides hosted IT solutions tailored for alternative investment firms in the financial services sector. Their main product, the Abacus Cloud platform, allows investment managers to access all necessary technology as a service. This platform is designed to be flexible, enabling firms to scale their technology resources according to their needs, particularly in areas like cybersecurity, data storage, and compliance. What sets Abacus apart from its competitors is its specific focus on the unique requirements of the financial services industry, ensuring that their solutions are highly relevant and effective for their clients. The goal of Abacus Group is to support investment firms by delivering a comprehensive technology platform that meets their evolving needs.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cloud-based IT solutions boosts Abacus's market potential.
  • Strategic acquisitions like Tribeca expand Abacus's presence in the UK financial sector.
  • Winning industry awards enhances Abacus's reputation and credibility in managed services.

What critics are saying

  • Integration of Tribeca may face challenges in aligning operational processes and cultures.
  • Dependency on Zero Networks could impact service delivery if operational issues arise.
  • Rapid UK expansion may strain resources and affect service quality if not managed.

What makes Abacus Group LLC unique

  • Abacus Group offers a scalable IT platform tailored for financial services firms.
  • The Abacus Cloud platform provides on-demand scalability for cybersecurity, storage, and compliance needs.
  • Partnership with Zero Networks enhances Abacus's cybersecurity offerings with advanced micro-segmentation.

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