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IT Helpdesk Analyst
Posted on 5/23/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Git
Linux/Unix
Management
SQL
Python
Requirements
  • Experience with Google Workspace and an interest in its administration
  • Some experience Automation & Scripting Mac and Linux environment
  • Hands-on experience supporting Mac and or Linux
  • Tolerance for repetitive or manual tasks, with a mind for automating said tasks
  • Some experience with SQL and Python
  • Configure, build, test, and deploy
  • Experience working with Git
  • Ability to use GitLab
  • A shared interest in ourvalues, and working in accordance with those values
Responsibilities
  • Triage all IT related questions as they arise
  • Build a knowledge base of IT practices and pragmatic problem solving in the handbook
  • Account management for password resets and lockout
  • On call support for immediate software and hardware issues during local business hours
  • Diagnose computer errors and provide technical support
  • Troubleshoot software and hardware
  • Support Weekly IT Onboarding Sessions for new Team Members
  • Train end-users how to setup and use new technologies
  • Provide technical support over the phone or Web
  • Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues
GitLab

1,001-5,000 employees

Repository hosting manager tool
Company Overview
It is GitLab's mission to make it so that everyone can contribute. When everyone can contribute, users become contributors and greatly increases the rate of innovation.
Benefits
  • Spending Company Money
  • Equity Compensation
  • Life Insurance
  • Financial Wellness
  • Paid Time Off
  • Growth and Development Benefit
  • GitLab Contribute
  • Business Travel Accident Policy
  • Immigration
  • Employee Assistance Program
  • Incentives
  • All-Remote
  • Part-time contracts
  • Meal Train
  • Fertility & Family Planning
  • Parental Leave
Company Values
  • Collaboration: To achieve results, team members must work together effectively.
  • Results: We do what we promised to each other, customers, users, and investors.
  • Efficiency: Working efficiently on the right things enables us to make fast progress, which makes our work more fulfilling.
  • Diversity, Inclusion, and Belonging.
  • Iteration: We do the smallest thing possible and get it out as quickly as possible.
  • Transparency: Be open about as many things as possible.