Operations & Examination Lead
West Coast
Confirmed live in the last 24 hours
First American

10,001+ employees

Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
Orange, CA, USA
Experience Level
Desired Skills
Operations & Logistics
IT & Security
  • 4+ years of experience with both title exam and title searching
  • Demonstrated leadership skills
  • Title Agent license preferred but not required
  • Excellent verbal and written communication skills
  • People/leadership/interpersonal skills
  • Research skills
  • Complex problem solving skills
  • Ability to work well under pressure and remain flexible to changing schedules and demands
  • Solid administrative skills
  • Participative leadership style- advocates team concepts
  • Able to establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities
  • Resourceful
  • High school diploma or equivalent
  • Lead responsibilities will include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks and orders and providing training
  • Title exam responsibilities will include performing title examination of complex title orders requiring a high level of title expertise
  • Responsible for writing title products based on the application of procedural guidelines, requiring interpretation
  • Responsible for providing underwriting interpretation within established guidelines
  • This position will be customer interfacing
  • Answers routine day to day questions received from the team
  • Provides leadership, coaching and mentoring to the team
  • Responsible for supervising special projects assigned by the department manager. Tasks may include delegating responsibilities to other team members
  • Immediately escalating issues/concerns to department manager
  • Assists department manager in the following tasks: Meeting department goals and timelines, managing existing pipeline and assisting in future resource planning, establishing and maintaining effective procedures for department processes, training new employees and cross-training existing employees, and conducting weekly/monthly audits of key functions within the department
  • Consistently acts within accordance of the Vacation Ownership's Services Golden Rules and exhibits core First American values
  • Will not be responsible for any direct reports