Operations & Examination Lead
West Coast
Confirmed live in the last 24 hours
Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
Locations
Orange, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
IT & Security
Requirements
- 4+ years of experience with both title exam and title searching
- Demonstrated leadership skills
- Title Agent license preferred but not required
- Excellent verbal and written communication skills
- People/leadership/interpersonal skills
- Research skills
- Complex problem solving skills
- Ability to work well under pressure and remain flexible to changing schedules and demands
- Solid administrative skills
- Participative leadership style- advocates team concepts
- Able to establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities
- Resourceful
- High school diploma or equivalent
Responsibilities
- Lead responsibilities will include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks and orders and providing training
- Title exam responsibilities will include performing title examination of complex title orders requiring a high level of title expertise
- Responsible for writing title products based on the application of procedural guidelines, requiring interpretation
- Responsible for providing underwriting interpretation within established guidelines
- This position will be customer interfacing
- Answers routine day to day questions received from the team
- Provides leadership, coaching and mentoring to the team
- Responsible for supervising special projects assigned by the department manager. Tasks may include delegating responsibilities to other team members
- Immediately escalating issues/concerns to department manager
- Assists department manager in the following tasks: Meeting department goals and timelines, managing existing pipeline and assisting in future resource planning, establishing and maintaining effective procedures for department processes, training new employees and cross-training existing employees, and conducting weekly/monthly audits of key functions within the department
- Consistently acts within accordance of the Vacation Ownership's Services Golden Rules and exhibits core First American values
- Will not be responsible for any direct reports