At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This is an essential employee position which requires the team member to work on-site daily at our Irving, Texas location Monday through Friday 7:00 a.m. to 3:30 p.m. and Saturdays on a rotational basis. This team member plays a critical role for Depository Services handling physical checks and paperwork. Candidates should be able to lift 10 – 15 pounds, stand for periods of 15 to 30 minutes at a time and walk for short distances within the building.

Key Responsibilities

This role is responsible for multiple tasks including:  Daily deposits, Unidentified Deposits, Re-Deposits, Transmissions, Allstate Benefits Scorecard, Batching Desk, Cash Handling, Deposits, Coding Adjustment Voucher (CAV) Uploads, Foreign Adjustment CAVs, Claims Medical Billing Reimbursement Service Repayments, Enterprise Document Management System, End of Day Balancing, Exception Processing Next Generation (EPNG) Queues (Bank of New York Mellon & Exela), Commissions/Key Master, reconciliations, Reconciling Non Conforming Images (NCI’s - damaged/illegible checks), rejects, writing letters, creating/maintaining excel spreadsheets/logs and other duties as assigned. Due to the complex nature of the work, there will be at least an 8-week training program to begin the knowledge transfer to this individual.

Education

• High School Diploma or GED (Preferred)

Experience

• 1+ years customer service experience preferred but not required

Job Qualification

• Able to work in the Irving, Texas Office Monday through Friday starting at 7:00am to 3:30pm CST
• Able to work overtime on an as needed basis 
• Able to work Saturdays on a rotational basis from 12:00-2:00 pm CST
• Ability to cross train on other roles/responsibilities to back up other team members.
• Strong customer service skills
• Mainframe & SAP knowledge preferred
• Microsoft Outlook, Word, PDF, TEAMS Experience
• Strong Excel Skills
• Typing and 10-key skills
• Critical thinking, strong analytical and investigative skills
• Strong math skills and general accounting principles knowledge
• Excellent oral and written communication skills
• Enjoy working in a fast-paced, collaborative environment
• Ability to prioritize work & organize workload to meet strict deadlines
• Intermediate knowledge of the U.S. banking industry a plus but not required

Skills

Communication, Microsoft Excel, Microsoft Word, Proactive Approach

Compensation

Compensation offered for this role is $17.69 - 26.88 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.