Spa Receptionist

Job Description

Step into a world of calm, care, and connection. We’re looking for a Spa Receptionist who will be the welcoming face of our serene retreat - someone who brings warmth, professionalism, and genuine hospitality to every guest and member experience.

As the first point of contact, you’ll set the tone for relaxation and renewal, ensuring each guest feels valued, comfortable, and completely at ease from the moment they arrive.

What you’ll be doing

• Offering a warm and professional welcome to all spa guests and members.

• Providing robes, towels, and locker keys with thoughtful attention to detail.

• Sharing your knowledge of our spa facilities, treatments, and memberships to enhance the guest journey.

• Managing bookings and appointments efficiently in person and over the phone.

• Handling cash and card transactions with accuracy and care.

• Supporting the daily operations of the spa, including opening and closing duties.

• Taking an active role in building a strong, collaborative team environment.

• Developing a deep understanding of our treatments, spa products, and overall service offering.

• Remaining flexible and stepping in where needed to ensure a smooth and relaxing experience for every guest.

Qualifications

• A warm, approachable communicator with a passion for wellness and hospitality.

• Organised and detail-oriented, with a calm and confident manner.

• Previous experience in a spa, beauty, or hospitality environment is an advantage.

• A team player who thrives in a guest-focused setting.

• Eligible to work in the UK 

Additional Information

Why You’ll Love Working With Us

• Free annual night stay (permanent staff)

• Big hotel discounts for you, friends & family – plus worldwide Accor perks

• Free staff shuttle, meals on duty & full access to pool, gym & classes

• Half-price dining, spa savings & great golf/retail discounts

• Complimentary golf & gym

• Wellbeing support with VIVUP & long service rewards

• Staff events, Christmas gifts & family celebrations