Claims Settlement Specialist

Claims Settlement Specialist

Key Responsibilities

• Process carrier claim payments (AR) accurately on or before deadlines according to company policy.
• Collaborate with our Recovery Team to report claim approvals and pending payments.
• Review essential claim documentation to confirm payment accuracy (AP).
• Communicate with carriers/3PL’s to confirm payment details.
• Audit/Manage contracts and tariffs in regards to process payments in the Cello system.
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Investigate and diagnose potential errors preventing payment processing
• Facilitate Legal reviews to review and execute settlement agreements from carriers/3PL’s.
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Track and submit approval requests for aging claim offsets against carrier invoices.
• Perform ad-hoc reporting or other job-related duties, as required.

Qualifications:

• Required proficiency in Microsoft Excel, including but not limited to, advanced reporting functions and formatting, VLOOKUP, and pivot tables
• 3-5 years of Accounting/Finance experience preferred
• 1+ years of freight claims processing
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fast-paced, team-oriented environment

Superior attention to detail, organization, cross-group collaboration, and project management skills