Key Account Manager

• Create and implement business development plans targeted at the hospitality sector (hotels, resorts, QSRs, facility service providers, etc.).

• Drive business growth through prospecting and onboarding new high-value accounts.

• Build strong, long-term relationships with key decision-makers including General Managers, Facility Heads, Procurement, and Housekeeping Leadership.

• Regularly assess evolving client needs and align solutions to support service quality and compliance standards.

• Collaborate with marketing and product teams to support launches and gain traction in target accounts, adhering to pricing and margin guidelines.

• Support tender submissions, proposals, and presentations with strategic input and stakeholder alignment.

• Monitor competitor activities and respond with relevant strategies and countermeasures.

• Lead client trainings and product education programs to enhance customer experience and service quality.

2. Regional Team & Distributor Management

• Manage and guide the regional sales team to achieve monthly and annual revenue goals.

• Plan and execute weekly/monthly targets to ensure optimum client coverage and business delivery.

• Strengthen the distributor/dealer network to drive product availability, support, and visibility.

• Work closely with the field team to maintain first-class rapport with top-tier hotel chains, independent properties, and facility partners.

3. Internal Stakeholder Collaboration

• Coordinate with cross-functional teams – Marketing, Product, Supply Chain, and Customer Service – to deliver a seamless client experience.

• Partner with Application Specialists and Technical Teams to co-develop client value propositions and custom programs.

• Act as the voice of the customer internally and advocate for continuous improvements in service offerings.

4. Compliance & Organizational Standards

• Ensure adherence to company policies including code of conduct, business ethics, health & safety, and travel/expense compliance.

• Maintain up-to-date records of customer activities, pipeline status, and progress reports using CRM systems (e.g., Salesforce).

Knowledge & Experience

• Strong experience in key account management within the hospitality sector (preferably B2B sales of housekeeping, hygiene, cleaning, or facility management solutions).

• Proven success in building long-term relationships with hotel chains, procurement heads, and senior operations stakeholders.

• Strategic thinking and commercial acumen with ability to interpret budgets and P&L impact.

• Proficient in CRM systems and digital reporting tools.

• Strong leadership and team management capabilities with a hands-on execution style.

Education & Training

• Bachelor's degree in Business, Hospitality, or related field. MBA preferred.

• 12+ years of sales/account management experience, with at least 3 years in a people management/regional leadership role.

• Hospitality industry background is mandatory.

Key Competencies:

• Strategic Sales Planning

• Client Relationship Management

• Hospitality Industry Expertise

• Team Leadership

• Commercial Acumen

• Problem Solving & Negotiation

• Communication & Stakeholder Management