INACTIVE

Full-Time

Customer Integration

Human API

11-50 employees

Unified health data access platform for businesses

Data & Analytics

Financial Services

Compensation Overview

$80,000 - $100,000Annually

Junior, Mid

United States

Required Skills

Node.js

Zendesk

AWS

iOS/Swift

MongoDB

Android Development

Requirements

This position ideally supports customers 8am-5pm ET Monday-Friday
Professional fluency in English with the ability to read and write in a business setting
2-3 years' experience delivering technical support to customers in a SaaS environment
1-2 years' experience managing customer implementations
Experience in software development; you can understand and troubleshoot what the end user is seeing based on what's underneath the hood
Understanding of RESTful web services and familiarity with running scripts
Previous experience working with AWS
Understanding of web fundamentals including client/server-side models
Ability to work both independently and as part of a team; managing time effectively between competing priorities

Responsibilities

Become an expert in our product and what true customer success looks like at Human API
Own and maintain integration project plans, and ensure timelines are met
Determine and define clear deliverables that are required for specific integrations projects and initiatives
Be first point of contact for customer's technical support and integration needs; typically by phone or email
Set up demo environment and guide customers to use implementation and product best practices
Conduct internal investigations for customer support requests and assist engineering with troubleshooting
Articulate the impact of customer bugs to engineering to encourage correct priority setting
Support the business teams with the onboarding of new customers
Develop and enhance operational processes, documentation and tools
Collaborate with the engineering team in the rollout of new features and functions

Desired Qualifications

Experience working with Zendesk and/or other support tools
Experience working with SaaS solutions, public APIs, JSON, XML, and cURL
Experience working in Node.js, Mongo, iOS, and Android dev environments
Working knowledge of databases like MongoDB
Experience working with medical data in formats such as HL7 FHIR, CCDA

At Human API, we exist to radically accelerate the pace of health innovation for everyone. That is our vision. We unlock siloed health data from everywhere and put it directly into the hands of the consumer, right when they need it: enabling a meaningful transaction that creates value in their lives. Some call us the "PayPal" of health data, but our dreams are bigger.

To name a few examples, we help rapidly screen participants for clinical trials, enable life-changing software through accurate wearable data, and we accelerate the buying process for important insurance products. Tomorrow we will inspire the innovation of impactful digital health products to maximize human longevity and potential. We are looking for talent who are equally inspired by these big ideas and have the grit and determination to make them come to life.

The Customer Integration, Technical Support is a technical project manager and Tier 2 line of support, working with customers who have orders, issues, or require information about Human API products, services, or workflows. In this role, you’ll provide solutions that fit customers’ individualized needs and follow up at each step of the process.

What you’ll do ⚡️

Become an expert in our product and what true customer success looks like at Human API.
Own and maintain integration project plans, and ensure timelines are met.
Determine and define clear deliverables that are required for specific integrations projects and initiatives.
Be first point of contact for customer’s technical support and integration needs; typically by phone or email.
Set up demo environment and guide customers to use implementation and product best practices.
Conduct internal investigations for customer support requests and assist engineering with troubleshooting.
Articulate the impact of customer bugs to engineering to encourage correct priority setting.
Support the business teams with the onboarding of new customers.
Develop and enhance operational processes, documentation and tools.
Collaborate with the engineering team in the rollout of new features and functions

About you

This position ideally supports customers 8am-5pm ET Monday-Friday.
Professional fluency in English with the ability to read and write in a business setting.
2-3 years’ experience delivering technical support to customers in a SaaS environment.
1-2 years’ experience managing customer implementations.
Experience in software development; you can understand and troubleshoot what the end user is seeing based on what’s underneath the hood.
Understanding of RESTful web services and familiarity with running scripts.
Previous experience working with AWS.
Understanding of web fundamentals including client/server-side models.
Ability to work both independently and as part of a team; managing time effectively between competing priorities.

Bonus points

Experience working with Zendesk and/or other support tools.
Experience working with SaaS solutions, public APIs, JSON, XML, and cURL.
Experience working in Node.js, Mongo, iOS, and Android dev environments.
Working knowledge of databases like MongoDB.
Experience working with medical data in formats such as HL7 FHIR, CCDA.

The nationwide, annual salary range for this position is $80,000-$100,000

We’re built by strong venture backing from Andreessen Horowitz, Blue Run Ventures, SCOR Global, Allianz, Guardian Life Insurance Company, and Samsung Ventures and currently serve some of the largest financial and health companies in the world from Prudential, Allstate, John Hancock, Omada Health, Thrive Global, AAA, and many more.

We have thousands of API integrations into enterprise health record systems, wearable devices, as well as health and wellness applications, that all benefit the end consumer and our enterprise customers. We’re looking for independent thinkers who care deeply about the problems we’re trying to solve. At Human API, we welcome people of all backgrounds.

#LI-remote, Trabajo remoto

Human API

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Website

View Company Profile

Human API stands out as a leader in the health data industry, providing a comprehensive platform that connects to a wide array of health data sources, from EHR networks to wearable devices. Their proprietary health data network, which reaches over 260 million lives across the U.S., allows insurance, life sciences, and digital health companies to deliver personalized customer experiences. The company's commitment to simplifying health data access and sharing not only accelerates health innovation but also empowers other organizations in the industry to grow.

Company Stage

M&A

Total Funding

$36.6M

Headquarters

San Mateo, California

Founded

2014

Growth & Insights

Headcount

6 month growth

↓ -25%

1 year growth

↓ -33%

2 year growth

↓ -55%

INACTIVE