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Platform Operations Associate
Posted on 5/13/2022
INACTIVE
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Requirements
  • 2-3 years of relevant experience in digital media content, QC workflows and general publishing operations
  • Ability to read and communicate French (Canadian)
  • Experience in JIRA or other ticketing/issue tracking software
  • Detail-oriented, analytical, methodical and committed to driving quality forward
  • Willingness to grow within the role as priorities dictate
  • Experience working in a CMS, preferably in an operations or product capacity
  • An understanding of technical processes and the broader OTT business
Responsibilities
  • Review content issues as flagged by QC teams, and properly action solutions for resolution
  • Evaluation, investigation and manual troubleshooting of content issues on the platform
  • Be a superuser of the content issue pipeline from ticket creation through resolution, work with the Manager to build and maintain dashboards/alerting system
  • Expert level familiarity with TRC and a keen eye for detail to ensure optimal user experiences
  • Support the universal responsibilities of Platform Operations through innovation and collaboration
Roku

1,001-5,000 employees

Streaming platform for television
Company Overview
Roku's mission is to be the TV streaming platform that connects the entire TV ecosystem around the world. The company connects users to the streaming content they love, and we enable content publishers to build and monetize large audiences and provide advertisers with unique capabilities to engage consumers.
Benefits
  • Unlimited vacation days
  • Medical, wellness, and financial benefits
  • Free snacks and access to fitness center at headquarters
Company Values
  • High performance
  • Proud to work here
  • Trust and responsiblity
  • Talent
  • Communication and context
  • World class product
  • Simple process
  • Excellent partnerships
  • Content standards
  • High ethical standards