Lead Bank is a chartered banking-as-a-service platform for builders and innovators. Despite broader economic headwinds, the continued proliferation of fintech companies and a 20x increase in fintech investment ($20.5 billion in 2020) signals that the market’s interest in embedding financial services products into their offerings is resilient and sustainable. Whether it’s a travel company that wants to offer credit for an expensive trip, a social network that wants to enable in-feed shopping solutions, or an ecommerce platform that wants to provide client rewards cards, the broader tech ecosystem has enjoyed a step-change in the sophistication, variety and complexity of client-facing products they can offer. This means that the underlying infrastructure powering those fintechs needs to evolve to meet these modern demands.
While fintech companies continue pushing boundaries, they have largely accepted that directly integrating with banks is costly, time-consuming and operationally burdensome. This frustration comes in many forms: gaps in technical acumen, product scalability, client risk appetite, and company culture. These gaps clearly illustrate the need for a new paradigm in banking technology.
Lead Bank is bridging those gaps. We see a massive opportunity for a tech-savvy developer-focused bank to augment a sophisticated financial services platform with the compliance, regulatory, capital markets, and legal expertise required to help our clients succeed. Come join us on our journey.
Role Description: We are looking for a Business Banking Specialist to join our Deposit team! Business Banking Specialists provide service and support to commercial clients in an independent and creative environment. They are primarily responsible for enrollment in business online banking and the cash management products suite.
In this role you will:
- Open new commercial accounts for clients
- Complete documentation needed for enrollment of commercial products such as online banking, ACH and wire origination, remote deposit capture and mobile remote deposit capture, sweep accounts, account analysis, and positive pay
- Troubleshoot client issues, both internally and with our core processor, to resolution and escalate as needed
- Cross-sell bank services to existing and prospective clients
- Possess clear and working knowledge of all products offered by the bank, including specific operational and compliance settings required to establish the product or service
- Verify personal and business identification documents (CIP/KYC) and archive supporting documentation
- Bring excellent client service skills that will help you build professional relationships and curate interactions based on client motivations and needs
- Perform other duties as assigned
Qualifications:
- Have at least 1-2 years of banking experience
- Sales or customer service experience is preferred
- Proficiency in Google Suite, Excel, and Fiserv core-related products is preferred
- Thrive working in a fluid environment with high autonomy, multitasking when required while also showing great attention to detail
- Love to collaborate to get to the best, most efficient outcome
- Bring excellent client care skills that will help you build professional relationships and curate interactions based on client motivations
- Show curiosity and humility, while being open to new ideas and approach your work with a growth mindset
- Are a team player and enjoy working with people to achieve the best and most efficient result
- Display strong accountability and group responsibility for the customers we serve, taking on and performing tasks
What we offer:
- At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
- Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
*Hours: Monday-Friday 8am to 5pm
*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
